Job Description
Job Description
Job Description:
The User Support Field Technician I serves as a liaison between the User Support team and the customer for assigned sites/clinics/locations and is responsible for overseeing/monitoring all issues, requests, and project work specific to assigned sites/locations, including issues related to workstations, applications, peripherals, hardware, service, and EMR/EPM issues. This role will provide support through daily/weekly onsite visits, as well as through telephone and email communication. Additionally, the User Support Field Technician I will use their excellent technical and customer service skills, professionalism, and initiative to resolve issues and questions quickly and efficiently.
Required Skills & Experience
- Associate degree or equivalent experience.
- 2+ years of computer/hardware/software maintenance experience.
Familiar with:
-Microsoft Windows systems
-Active Directory Ticketing Systems
-Microsoft Office (Excel, Outlook, Word)
- Strong ability troubleshooting windows, hardware, Microsoft apps, cisco phones systems.
- Great customer service skills.
Apply today!