IT Systems Engineer

Job Description

Job Description

Position Details:

• Schedule:

• Standard hours: 9:00 AM – 4:00 PM, salaried position (40 hours per week).
• Limited after-hours work; however, you must be responsive in case of system issues.

• Compensation:.

  • Technical Expertise:

  • Strong problem-solving skills and the ability to pick up new concepts quickly.
  • Exposure to cloud technologies (understanding how and why they work).
  • Experience in a 100% Windows environment, with a heavy focus on on-premises services.
  • Background in MSP environments is a plus.

• Typical Day-to-Day Responsibilities:

  1. Daily Tasks:

  2. Start with emails, attend meetings, address open issues, and work on ongoing projects.
  3. Handle break-fix scenarios and provide solutions to system issues as they arise.
  4. Collaborate with teams to address deployments, system upgrades, and process changes.

  5. Current Projects:

  6. Upgrading from System Center 2016 to 2025 while evaluating alternative solutions.
  7. Designing and rolling out multi-week initiatives.
  8. Resolving deployment issues and managing process improvements.
  9. Examples of recent initiatives include:
  10. Changing the VPN client on all machines.
  11. Implementing an email policy change.
  12. Handling terminated accounts and streamlining the process.
  13. Exploring MDM management using certificate authentication.

  14. Collaborative Work:

  15. Work closely with:
  16. Operations team: (5 members).
  17. Security team: (5 members).
  18. Development team: (~150 developers).
  19. Collaborate with the offshore team, providing documentation, process updates, and handling alerts.

  20. Engineering Team Dynamics:

  21. Engineering team consists of 3 members.
  22. A former peer in this role was promoted to Operations Supervisor, showcasing opportunities for advancement.

  Key Skills and Attributes:

• Project Experience:

• Proven ability to handle technical projects, including planning, execution, and troubleshooting.
• Ability to articulate why specific solutions were implemented and provide detailed explanations of technical decisions.

• Interpersonal Skills:

• Confident in IT skills and abilities, with a proactive approach to voicing opinions and solutions.
• Collaborative team player who works well across multiple teams and departments.
• Independent and responsible, capable of managing tasks with minimal supervision.

• Experience Requirements:

• 5–10 years of relevant IT experience.
• Demonstrated stability in past roles (e.g., not frequent job changes).

  Ideal Candidate:

  • Highly technical and confident in their IT skills.
  • Interested in advancing their career from system administration to engineering.
  • Possesses a balance of technical expertise and dynamic interpersonal skills.
  • Capable of discussing projects in detail, explaining their role, challenges faced, and solutions implemented.
  • Aptitude and problem-solving ability are valued over extensive experience with highly complex systems.

  
  
  Job Title: IT Systems Engineer

  Job Summary

  We are looking for an IT Systems Engineer to join our innovative team and play a key role in designing and implementing advanced technology solutions that support both internal and external users. Based in Irving, TX, this position is part of the Systems Engineering team, which oversees the design and management of data centers, cloud platforms, and IT infrastructure supporting over 800 locations nationwide.

  The ideal candidate will have hands-on experience in designing and maintaining IT infrastructure, with expertise in Microsoft technologies. You will collaborate closely with IT management, operations, software development teams, help desks, and project managers to ensure seamless IT systems and network performance.

  Reports To: IT Engineering Manager

  Minimum Qualifications

  • Education: Bachelor’s Degree in a relevant field or equivalent experience.
  • Experience: 5+ years of expertise in IT engineering and operations, including:
  • LAN and server administration.
  • Email systems management.
  • Backup systems and storage management.
  • Monitoring and alerting systems.
  • Desktop support.
  • Active Directory/identity management.
  • Proven track record of delivering exceptional customer service.
  • Confidence communicating with diverse teams, including clerical staff, developers, senior leadership, and external vendors.
  • Strong troubleshooting skills with meticulous attention to detail.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Exceptional organizational skills with the ability to prioritize multiple tasks.
  • Collaborative, team-oriented approach to problem-solving.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to operate personal computers and external peripherals.
  • Fluent in English, with the ability to communicate technical concepts clearly in both written and verbal formats.
  • Physical ability to lift 25 lbs., climb stairs, and sit for extended periods.

    Preferred Qualifications

  • Experience designing and implementing virtualized systems for private and hybrid cloud environments (VMware, Azure, AWS).
  • Advanced skills in provisioning and configuring resources in virtualized environments. Experience with Microsoft web, app, and database stacks is a plus.
  • Expertise in IT concepts, including:
  • Identity management.
  • Two-factor authentication.
  • Host-based security.
  • Intrusion detection and security event management.
  • Zero-trust network architecture.
• Strong research and analytical skills to identify and resolve complex systems issues.
• Experience managing security devices, such as firewalls.
• Thorough understanding of networking concepts, including local and wide area network design, administration, and troubleshooting (Cisco experience is a plus).
• Proficiency in PowerShell scripting and task automation.
• Ability to develop and maintain technical documentation, with the capacity to explain complex ideas in user-friendly terms.
• Familiarity with support ticketing systems for managing incidents and change requests.

  Working Conditions

• Office-based environment with minimal travel requirements.
• Occasional after-hours and weekend work to support critical operations.

  Supervisory Responsibilities

  • None.

  Essential Job Functions

  As an IT Systems Engineer, you will:

  • Collaborate with Engineering and Operations teams to design IT infrastructure solutions that adhere to security and configuration standards.
  • Configure and provision hardware and software to meet organizational needs while maintaining compliance with IT policies.
  • Ensure seamless performance of software and systems.
  • Administer and maintain hardware and software across all data center systems and devices.
  • Provide 2nd and 3rd level technical support, promptly addressing incidents and requests while tracking changes using approved ticketing systems.
  • Develop and maintain server and workstation images/templates.
  • Design and execute business continuity strategies, maintain system backups, and ensure compliance with Service Level Agreements (SLAs).
  • Research and evaluate software and systems to support recommendations and inform budget planning.
  • Assist with the development and documentation of IT infrastructure policies, including runbooks, configuration specifics, and procedural guidelines.

Company DescriptionRightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.

Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement.

RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.

Company Description

RightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.\r\n\r\nVoted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. \r\n\r\nRightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.