Job Description
Job Description
This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.
Responsibilities
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Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues
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Support Microsoft 365, Windows OS, and basic Active Directory tasks
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Troubleshoot networking and connectivity issues
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Perform onsite service calls when necessary
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Accurately document all work in the ticketing system
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Deliver a consistent, professional client experience
Requirements
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2–5+ years of IT support experience
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Prior onsite/field IT experience
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Strong customer service and communication skills
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Ability to manage tickets independently
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Valid driver’s license
\nCompany Description
Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.
Company Description
Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.