ERP Application Support Analyst - Infor LN

Crosspoint Group

Pearland, TX, USA

Published: 6/14/2022

Technology

Full Time

Job Description

ERP Application Support Analyst – Infor LN

Job Summary

Crosspiont Group is seeking an ERP Application Support Analyst – Infor LN to provide hands-on, day-to-day IT application support for our Infor LN ERP environment.

Our Client has already completed the transition to Infor LN. This position is therefore not focused on ERP implementation, but on supporting the system from an IT / Application Support perspective: analyzing and resolving incidents and service requests, troubleshooting functional issues, applying routine configuration changes, and escalating complex issues to the corporate IT organization in Italy.

This is not an ERP end-user or key-user role. We are looking for an IT professional with proven experience supporting Infor LN users through a service desk / ticketing process (L1/L2 application support).

The role will serve as the primary local IT support reference for Infor LN, while also supporting the interaction between LN, MES, and Business Intelligence / reporting systems.

Key Responsibilities

• Provide L1/L2 application support for Infor LN to users across all company functions.

• Receive, classify, prioritize, and resolve Infor LN incidents and service requests through the IT ticketing system, ensuring follow-up until closure.

• Troubleshoot issues and identify the root cause, distinguishing between user/process errors, master data or configuration issues, application defects, and integration/data issues.

• Perform routine Infor LN functional configuration, authorizations-related support, and system changes within the agreed authorization level.

• Reproduce issues, collect evidence, and document analysis to provide complete, structured escalations to the corporate IT/ERP team (L3) or external support.

• Test fixes, configuration changes, patches, and new functionality before deployment.

• Contribute to problem management by analyzing recurring incidents and proposing corrective actions.

• Maintain support documentation, known-error records, procedures, and user guides.

• Monitor and support interfaces between Infor LN, MES, and BI/reporting systems, escalating technical issues to the appropriate IT teams.

• Act as the liaison between our client's users and the corporate IT/ERP organization in Italy.

Technical Skills / Experience

Required

• Minimum 2–3 years of hands-on experience supporting Infor LN in an IT, ERP Application Support, or Service Desk role (not as an end user or key user).

• Proven experience managing Infor LN incidents and service requests through a ticketing / ITSM tool.

• Hands-on experience with Infor LN functional configuration and troubleshooting.

• Ability to analyze issues beyond the user perspective, investigating configuration, master data, transactions, and application behavior.

• Experience in structured escalation to L3 teams or software vendors.

• Experience testing system changes, fixes, and new functionality.

• Good knowledge of ERP processes in a manufacturing environment, with experience in several of the following Infor LN areas:

o Manufacturing

o Planning

o Warehousing

o Distribution

o Finance

o Sales / Order Management

o Contracts & Projects

• Ability to communicate system issues clearly to both business users and technical IT resources.

Preferred

• Experience with SQL queries for troubleshooting, data analysis, and reporting.

• Understanding of ERP data structures, interfaces, and integrations.

• Experience with ITSM platforms (e.g., Freshservice, ServiceNow, Jira Service Management).

• Experience supporting MES systems.

• Experience with Business Intelligence and reporting tools.

• Previous experience working with international or centralized corporate IT teams.

• Experience in a manufacturing, forging, machining, or industrial environment.

Candidates whose Infor LN experience is limited to using the system as operational users or key users, without responsibility for application support, troubleshooting, configuration, or incident management, do not meet the requirements of this position.

During screening, please verify that the candidate can describe concrete examples of Infor LN tickets handled, issues diagnosed and resolved, configuration changes performed, and escalations managed.

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline is preferred.

Equivalent professional experience in hands-on Infor LN application support will also be considered.

Position Focus

The primary focus of this position is Infor LN Application Support and Service Desk capability.

The person is expected to independently receive an Infor LN support request, investigate and troubleshoot it, resolve it when within their scope, and provide a structured escalation to the corporate IT organization when required.

The objective of the position is to ensure uses Infor LN, MES, and Business Intelligence systems effectively, while maintaining strong coordination between the Houston operation and the corporate systems organization

\nCompany Description

At Crosspoint Group, we connect talented professionals with organizations where they can build meaningful, long term careers. As a specialized recruiting partner across sectors like manufacturing, logistics, healthcare, aviation, and business operations, we take a hands on, relationship driven approach to hiring. We prioritize straightforward communication, transparency, and matching candidates with opportunities that align with their goals and strengths. Learn more about our approach and community commitment at crosspointgroup.org.