Job Description
Job Description
Summary
Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Aptos, CA and they are in need of an IT Help Desk Engineer who possesses MSP experience. This position may be available as a remote opportunity for the right candidate. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
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Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
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Architect & deploy routers, switches, managed switches, and firewalls
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Implementing and monitoring network security
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Deploying and managing Windows Servers and Active Directory
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Designing Local Area Networks
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Optimizing and maintaining network software and hardware
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Building and deploying file servers and cloud computing solutions
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Configuring and deploying VOIP solutions
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Performing network infrastructure troubleshooting
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Manage Microsoft Exchange Server
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Implementing, Monitoring & Managing VoIP solutions
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Monitors alert systems and takes appropriate actions as per guidelines.
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Receive escalated service requests requiring an enhanced response.
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New User On-boarding
Qualifications & Requirements
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Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
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Three years of experience in a client-facing environment such as sales engineering
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Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
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Possesses strong organizational and time-management skills
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Experience writing proposals for and implementation of technical solutions to fulfill business needs
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Results-oriented, self-motivated, energetic, professional, reliable, and a team player
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Strong understanding of technology and business productivity systems
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Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or ConnectWise
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Experience with a PSA (ticketing system) tool a plus, such as Autotask or ConnectWise
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Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
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Sales training experience is a plus