Job Description
Job Description
System Support Specialist – Public Transportation Systems
Job Summary
The System Support Specialist is responsible for providing technical support, maintenance, and troubleshooting for public transportation infrastructure systems, specifically Ticket Vending Machines (TVMs) and Ticket Office Machines (TOMs). This role ensures the stability, reliability, and optimal performance of transit payment systems, hardware, software, and network resources to support seamless public transportation operations.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for transportation system-related issues, including TVMs, TOMs, servers, workstations, storage, and network devices
- Conduct on-site field support at transit stations and facilities to diagnose, repair, and maintain TVM/TOM equipment in live operational environments
- Monitor system performance, identify issues, and perform proactive maintenance to minimize service disruptions
- Install, configure, and maintain operating systems, ticketing applications, payment processing systems, and system management tools
- Perform hands-on hardware repairs, component replacements, and field troubleshooting of equipment including printers, card readers, cash acceptors, and touchscreen interfaces
- Perform system backups and recovery procedures; ensure payment data integrity and PCI compliance
- Troubleshoot and resolve hardware, software, and network problems in a timely manner
- Collaborate with IT and transit operations teams to implement system upgrades, patches, and security updates
- Document support activities, solutions, and standard operating procedures
- Support transit staff with system access, account setup, and permissions management
- Participate in on-call rotation and respond to critical system incidents as needed
- Assist in system deployments, migrations, and new TVM/TOM installations
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- 2–4 years of experience in technical support, system administration, or field service roles
- Required: Hands-on field service experience including on-site equipment maintenance and repair
- Strong knowledge of Windows and/or Linux operating systems
- Experience with Active Directory, virtualization (VMware, Hyper-V), and basic networking
- Proven hardware troubleshooting experience with electronic systems, kiosks, or payment devices
- Familiarity with monitoring tools, backup/recovery solutions, and payment processing systems
- Understanding of PCI compliance and secure transaction processing
- Ability to work in transit stations, outdoor locations, and varying weather conditions
- Strong problem-solving, organizational, and time-management skills
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
Preferred Skills
- Certifications: CompTIA A+, Network+, Microsoft, or similar
- Experience with AWS or Azure
- Scripting skills (PowerShell, Bash)
- Experience with POS systems, transit technology, or kiosk platforms
- Knowledge of public transportation operations
- Field service certifications or technical training
Work Schedule & Assignment Details
- Schedule: Monday–Friday, 9:00 AM – 5:00 PM (rotating weekends possible)
- Project Duration: Minimum of 3 months with potential extensions
- Work Arrangement: Hybrid (3 days onsite / 2 days remote)
- Pay Rate: $31–$35 per hour (based on experience)
Company DescriptionESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.
ESP Culture Statement
Your ability to work with in our culture is critical for your success.
If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you.
Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.”
We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them.
On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles.
Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now.
Ask the question “what else can I do?”
Asked the question “what coaching do you have for me?”
What can I do better?
Personal ownership and pride
Reject average
Show others that you care
Hold each other accountable
Steve Phelan
President, ESP Enterprises, Inc.
Company Description
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.\r\n\r\nESP Culture Statement \r\n\r\nYour ability to work with in our culture is critical for your success. \r\n\r\nIf you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. \r\n\r\nOur expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” \r\n\r\nWe know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. \r\n\r\nOn the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. \r\n\r\nAccountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. \r\nAsk the question “what else can I do?”\r\nAsked the question “what coaching do you have for me?”\r\nWhat can I do better?\r\nPersonal ownership and pride\r\nReject average\r\nShow others that you care\r\nHold each other accountable \r\n\r\nSteve Phelan\r\nPresident, ESP Enterprises, Inc.