Field / Service Desk Technician (Hybrid)

Published: 6/14/2022

Technology

Job Description

Triada Networks provides cybersecurity and managed IT to SEC-regulated investment managers across the Metro NYC tri-state area. We're hiring a hybrid Field / Service Desk Technician who splits time between on-site client support across the tri-state area and remote service desk while working from home. You'll be a visible face of Triada at client sites, so professionalism, discretion, and clear communication matter as much as technical skill.

We'll Provide:

Annual salary of $55-60k
Unlimited PTO
Exposure to cybersecurity and compliance work that goes beyond typical IT
Clear path to grow into higher-tier and specialized roles

What You'll Do:

Provide L1-1.5 support at client offices and remotely: troubleshooting desktops, laptops, printers, mobile devices, and connectivity
Handle service desk tickets end to end: triage, resolve, document, and escalate to senior techs when needed
Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently
Set up, image, and deploy workstations and user accounts
Support Windows and macOS endpoints, Microsoft 365, and common business applications
Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access
Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction
Keep accurate ticket notes and asset documentation

Skills You'll Need:

1–2 years of hands-on IT support experience (L1 to L1.5)
Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs)
Comfortable supporting iOS and Android devices in a business environment
Comfortable working both on-site at client offices across the tri-state area and remotely from a home office
Valid driver's license and reliable transportation
Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs
Discretion and awareness around sensitive, regulated client environments

Nice to Have

Experience in an MSP environment
CompTIA A+, Network+, or similar certifications
Experience with MDM tools such as Intune, Jamf, or Apple Business Manager
Apple certifications (e.g., Apple Certified Support Professional)
Exposure to compliance-driven or financial-services clients

Ready to Apply?

Submit your resume here

Get a head start with the assessment and application here:

https://www.ondemandassessment.com/o/JB-VTC8W3KMD/landing?u=1110981