Job Description
Job Description Desktop Team Supervisor Job Type: Direct Hire (Full-time, Regular)
Salary: $81,900 annually
Location: Northern Westchester, NY | FULL-TIME ON-SITE ONLY (Not Remote, Not Hybrid)
Schedule: Monday-Friday, 8:30am-4:00pm
Job Overview Madison Approach Staffing is recruiting for a Desktop Team Supervisor for our client, a mission-based nonprofit organization. This full-time, on-site position requires an experienced supervisor to oversee desktop support operations, manage and evaluate team performance, and serve as escalation point for technical issues. The ideal candidate has 5+ years helpdesk experience, proven supervisory background with team management and employee evaluation skills, CompTIA A+ certification, and technical proficiency with Windows and Apple systems.
Key Responsibilities Team Management & Supervision:
- Supervise desktop support team; conduct employee evaluations and performance reviews
- Provide clear direction, coaching, and discipline; address performance issues
- Manage team workload, priorities, and support ticket distribution
- Hire, train, and develop team members; provide technical and professional development guidance
- Foster collaborative and efficient team environment
Technical Support & Problem Resolution:
- Respond to user-reported issues and escalated support tickets
- Provide technical support for desktop hardware and software (Windows and Apple systems)
- Troubleshoot complex issues including viruses, diagnostics, file repair, and data encryption
- Administer Microsoft 365, Microsoft Intune, Active Directory, Azure, and VPN environments
- Provide AV setup and support for presentations and Teams meetings
Documentation & Operations:
- Track, document, and resolve incidents with clear resolution notes
- Manage projects within desktop team's responsibility
- Maintain accurate records and work with technology vendors
- Manage equipment inventory and assignment
Required Skills & Experience
- Supervisory Experience: Proven 2+ years supervising IT team; demonstrated competency in employee evaluations, performance management, and disciplinary action
- Technical Experience: Minimum 5 years helpdesk experience
- Certifications: CompTIA A+ required
- Education: Associate's degree in IT or equivalent professional experience
- Technical Skills: Proficiency with Windows/Apple systems, Microsoft 365, Intune, Active Directory, Azure, VPN
- Leadership: Ability to mentor, coach, and manage team performance
- Communication: Clear verbal, written, and interpersonal skills
- Problem-Solving: Ability to solve moderate to high complexity technical issues
Preferred Skills & Experience
- CompTIA Network+ or Security+ certification
- Prior team lead/supervisory experience in helpdesk environment
- Device management and mobile device support experience
- Vendor management experience
- On-call support experience
IMPORTANT: Full-time on-site position only. No remote or hybrid options. On-call support and weekend hours as required. W-2 employee role only—no C2C or B2B solicitations.
To Apply: Submit your resume to Madison Approach Staffing. Supervisory experience and CompTIA A+ certification required. Only on-site candidates will be considered.
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