IS Patch Management Specialist - IT

Published: 6/14/2022

Technology

Job Description

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an experienced Information Systems Support Specialist to provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union. This position performs processing using Symitar functions and troubleshoots software and hardware problems for users.

JOB DUTIES:

Maintain BytePro, PCFS, and Closer's Choice system databases, printers, and software.
Perform daily Symitar functions including ACH processing, share draft processing, MasterCard processing, STAR processing. Set up all overnight processing.
Maintain Symitar system databases, printers and software.
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interview user to collect information about problem and lead user through diagnostic procedures to determine source of problem.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to technical staff.

REQUIREMENTS:

At least two years of experience of troubleshooting PC issues involving hardware and software problems. Experience with Microsoft products also required.
Requires education equivalent to two years of college or an Associate's degree in a computer related field, or equivalent work experience.
Work requires advanced working knowledge of Symitar, MS Office, MS Project & Windows.
Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.
Requires education equivalent to two years of college or an Associate's degree in a computer related field, or equivalent work experience.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.