Information Technology Support Technician
Job Description
Title: IT Support Technician
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Location: Itasca, Illinois - onsite
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Type: Contract to hire
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Rate: $22/hr W2
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Responsibilities
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· Assist with the setup, configuration, and deployment of computers, laptops, and other IT equipment.
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· Support hardware refresh projects and device replacement initiatives.
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· Perform basic hardware and software troubleshooting to identify and resolve technical issues.
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· Prepare and configure equipment for deployment to end users.
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Help Desk & Technical Support
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· Provide first-level technical support to employees through phone, email, video calls, and the internal ticketing system.
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· Troubleshoot and resolve hardware, software, operating system, and general end-user technology issues.
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· Support Windows-based computers and iOS mobile devices.
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· Diagnose technical problems and provide timely, effective resolutions.
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· Document support requests, troubleshooting steps, and resolutions within the ticketing system.
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· Escalate complex technical issues to appropriate IT team members when necessary.
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· Communicate technical information clearly and professionally to employees with varying levels of technical knowledge.
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· Deliver a high level of customer service while maintaining a positive, solutions-oriented approach.
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· Collaborate with the Processing, Technical Support, and Infrastructure teams to ensure efficient IT operations.
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Required Qualifications
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Bachelor's degree required.
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· Minimum of 1 year of professional IT support, help desk, desktop support, or hardware break/fix experience.
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· Working knowledge of Microsoft Windows operating systems and general PC troubleshooting.
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· Familiarity with computer hardware, software installation, and device configuration.
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· Strong verbal and written communication skills, with the ability to provide clear technical guidance over the phone and through video calls.
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· Excellent interpersonal and customer service skills.
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· Strong problem-solving abilities and a willingness to take ownership of technical issues.
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· Ability to learn new technologies, processes, and systems quickly.
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· Professional, dependable, and comfortable working in a collaborative team environment.
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This position is eligible for Medical, Dental, Vision