IT Support & Office Operations Specialist - Full-Time | On-Site

Job Description

Job Description

Looking for a role where no two days are exactly alike? The Staff Pad is excited to partner with a fast-growing cloud consulting company in Dallas, TX to hire an IT Support & Office Operations Specialist to serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position. You'll work across IT, office operations, recruiting, training, and executive support, giving you broad exposure to the business and the opportunity to make a visible impact

You'll support employees and contractors across the U.S., collaborate with teams in Dallas and France, assist everyone from new hires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful, organized, and adaptable professional who enjoys variety, takes initiative, and is comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday–Friday | Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

• Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S
  
• Troubleshoot end-user technology issues and coordinate escalations with the IT teams in France and the Americas
  
• Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking
  
• Coordinate IT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one
  
• Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings
  
• Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed
  
• Maintain IT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements
  
• Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination
  
• Coordinate internet and IT vendor access with building management
  

Office Operations

• Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests
  
• Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination
  
• Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation
  
• Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs
  
• Help maintain a secure, organized, and welcoming office environment
  

Recruiting & Talent Support

• Support the recruiting process from candidate sourcing and communication through interview coordination and offers
  
• Partner with hiring managers to keep candidates informed and the hiring process moving efficiently
  
• Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving
  
• Maintain careers page content and support recruiting-related initiatives
  

Training & Consultant Development

• Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration
  
• Support Enforce University, the company's internal training program, including course coordination, materials, and consultant development
  
• Maintain the accuracy and integrity of employee and client training data
  

Executive Support & Special Projects

• Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects
  
• Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving, analysis, and special projects
  
• Take ownership of cross-functional projects and provide support wherever the business needs it
  

Knowledge & Internal Operations

• Build and maintain internal knowledge resources and process documentation in SharePoint
  
• Maintain company website content in Wix, including job postings, news, and page updates
  
• Support internal projects and initiatives across the organization
  
• Stay current on relevant technology, tools, and industry developments
  

What We Are Looking For

We're looking for a versatile professional with a strong technical foundation, excellent organizational skills, and a customer-focused approach. You do not need experience with every system listed below — experience with similar tools and the ability to learn new systems are highly valued.

Core Qualifications

• Bachelor's degree in MIS, Computer Science, Business, or a related field preferred; equivalent professional experience will be considered
  
• Experience in IT support, help desk, systems administration, or a related technical role
  
• Hands-on experience supporting Windows laptops and Microsoft 365 users
  
• Basic networking and troubleshooting knowledge
  
• Strong problem-solving and critical-thinking skills
  
• Ability to manage multiple priorities, meet deadlines, and work independently
  
• Strong written and verbal communication skills
  
• Customer-service mindset with the ability to support both technical and non-technical users
  
• High level of integrity and discretion when handling confidential employee, client, and executive information
  
• Proficiency with Microsoft Office and familiarity with SharePoint
  

Preferred Experience

• Jira, GLPI, or similar ticketing systems
  
• Kantata/Mavenlink or other professional services platforms
  
• Power BI, SQL, XML, or Microsoft Fabric
  
• Dayforce or another HCM platform
  
• Wix or another website content management system
  
• SOC 2 or similar security and compliance frameworks
  
• Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools
  

What Will Make You Successful

• You enjoy variety and are comfortable wearing multiple hats
  
• You learn new technology, applications, and processes quickly
  
• You take initiative and look for solutions rather than waiting to be told what to do
  
• You can balance competing priorities while maintaining strong attention to detail
  
• You enjoy helping people and being a dependable resource for employees and leadership
  
• You work well independently while collaborating effectively with teams across the U.S. and France
  
• You are organized, resilient, adaptable, and comfortable working in a fast-paced environment
  
• You bring a positive, solutions-oriented "can-do" attitude
  
• You take ownership of your work and follow tasks through to completion
  

Why This Opportunity

If you’re a versatile, proactive professional who enjoys variety and making an impact, this role offers the chance to expand your skills, work across multiple areas of the business, and grow with a fast-moving organization

Bring your initiative, curiosity, and can-do attitude — and make a difference from day one. Apply today!