Manager-Technology Projects & Implementation
Job Description
Job Description
Children’s Advocacy Centers™ of Texas, Inc.
Position Description
Manager, Technology Projects & Implementation
Reports To: Chief Operations Officer (COO)
FLSA Status: Salaried, Exempt
Commitment Type: Full Time Ongoing
Work Environment: Hybrid, 2-3 days a week in office required
Base of Operations: 1501 W Anderson Lane, Building B-1, Austin, Texas 78757
PHILOSOPHY
Since 1995, Children’s Advocacy Centers of Texas (CACTX) has led efforts to effectuate change, empower communities, and make the safety of children a top priority in Texas. CACTX and our network of children’s advocacy centers (CACs) have helped over one million children and their families impacted by abuse and crime achieve safety, justice, and healing.
Our dual approach—responding to crimes against children and preventing child sexual abuse—safeguards childhood, building a future in which Texas children can thrive and reach their full potential.
Description: The Manager of Technology Projects & Implementation is responsible for technology project execution at CACTX. Reporting to the COO, this role receives defined project scope, vendor relationships, and strategic direction from leadership, and is accountable for delivery — managing timelines, stakeholders, vendors, and cross-functional teams through implementation and evaluation. A critical dimension of this role is operating within a highly regulated data environment: CACTX works alongside law enforcement, prosecutors, child welfare agencies, and federal grantors, requiring this person to understand the legal and compliance landscape governing data use, sharing, and system access. Beyond compliance, the role demands practical fluency in how data moves, is structured, and is governed across systems — particularly in the context of migrations, integrations, and platform transitions where data integrity and continuity are critical. Critically, this person achieves results through orchestration — directing vendors, technical partners, and internal stakeholders — rather than as a sole practitioner and must bring enough technical depth to lead those relationships credibly.
Essential Job Functions:
- Receive project handoffs from COO, including defined scope, vendor context, and strategic objectives, and manages the project through to completion
- Manage the full project lifecycle: requirements gathering, workplan development, process design, resource coordination, implementation, testing, and post-go-live evaluation
- Lead and coordinate with vendors, technical partners, and internal stakeholders on application rationalization efforts, platform transitions, and system integrations, including data mapping, migration planning, and validation, ensuring business requirements are clearly understood by technical teams and that technical decisions are communicated back to program and operations staff
- Direct vendors and internal teams in the execution of technology platform and product implementations, ensuring alignment with the multi-year technology strategy roadmap set by the COO
- Identify compliance implications of technology decisions, including data sharing, system access, and vendor contracts, and escalate to COO and legal counsel as appropriate
- Review and support vendor contracts, BAAs, data use agreements, and SOWs for technical accuracy and alignment with organizational compliance requirements
- Maintain project budgets, timelines, and milestone tracking; identify and communicate risks to the COO with recommended mitigation strategies
- Lead change management and internal communications for assigned projects, including training coordination, stakeholder updates, and adoption support
- Work with process and program owners across departments to identify inefficiencies and co-develop recommendations that optimize workflows and ensure staff time and resources are focused on the work that matters most
- In partnership with IT and relevant stakeholders, monitor the evolving technology and regulatory landscape for emerging risks and develop preliminary mitigation proposals for COO review
- Manage vendor performance throughout the project lifecycle, including deliverable tracking, SLA oversight, and escalation coordination
- Develop and maintain project documentation including charters, status reports, risk logs, decision logs, and lessons learned
Minimum Educational and Professional Requirements:
- 5–8 years of experience with application rationalization, SaaS/platform migrations, or case management system implementations, including working with vendors and technical partners through the full delivery lifecycle
- Working knowledge of data management concepts including data mapping, data governance, migration validation, and inter-system data flows; able to identify data risks during implementation projects and effectively direct vendors and technical partners in executing migration and validation work
- Proven ability to manage vendor relationships, SOW scope, and third-party deliverables
- Experience reviewing or working alongside legal review of contracts, data use agreements, MOUs, BAAs, or vendor SOWs from a technical and operational lens
- Ability to communicate technical concepts clearly to program staff, executive leadership, and legal and compliance stakeholders who may have no technical background
- Demonstrated success managing full lifecycle technology projects, from requirements through go-live, in a cross-functional, multi-stakeholder environment
- Comfortable working in a mission-driven, resource-conscious nonprofit environment
Preferred Requirements:
- Experience managing existing technology platforms through enhancements, upgrades, and ongoing vendor-supported improvements
- Hands-on experience with system integration concepts such as APIs, data exchange protocols, or middleware tools
- Experience managing third-party technology vendors through a full implementation, including issue escalation and contract enforcement
- Experience working with structured data in a regulated or compliance-sensitive environment, such as health, legal, or social services
- Familiarity with cybersecurity and data privacy frameworks such as NIST 800-53, SOC 2, or HIPAA Security Rule requirements
CACTX is an equal opportunity employer. All applications will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender, identity, national origin, veteran, or disability status.