Job Description
Job Description
Position Overview:
The Implementation Manager will play a vital role in leading the definition, development and deployment of Kuder, Inc. products and services. This position will be responsible for overseeing the client’s onboarding experience by working in a team environment and guiding the various internal functions with several communication points to the client.
Essential Job Functions:
- Manage multiple projects to ensure successful, high-quality service levels during client implementation.
- Establish a strong rapport with clients and team members through effective organizational skills, excellent inter-personal and communication skills, and an excellent attitude towards work. Lead end to end project management responsibilities as new clients are implemented.
- Define timelines, tasks and critical path issues to assure seamless and successful client implementation.
- Maintain on-going and frequent communication with client and various stakeholders with the ability to have difficult conversations.
- Manage the implementation to ensure milestones/metrics are met and client satisfaction is achieved.
- Consults with business partners and clients to clarify and define complex project requirements, budgets, and business cases, including statements of work.
- Develop detailed project plans, including comprehensive task list and realistic timelines.
- Create and maintain comprehensive project documentation.
- Collaborate with appropriate subject matter experts to design solutions that meet the requirements of the project.
- Prioritize project tasks and milestones to effectively meet the needs of the client and the business.
- Investigate emerging and relevant technologies based on the technology direction and/or the business direction.
- Other duties as assigned.
Requirements:
- Bachelor’s degree required.
- 5-7 years of experience in client services and or account management.
- 3-5 years of experience in project management, preferably with both domestic and international projects.
- Solid technical background w/ knowledge and previous experience with IT project management and/or web development projects preferred.
- Knowledge of PMI methodology and Agile methods.
Skills and Abilities:
- Excellent written and verbal communication skills – ability to partner and interact with client executives, technical subject matter experts, and internal colleagues.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools.
- Excellent organizational skills and a proven customer service orientation.
- Detail oriented, organized, and have the ability to multi-task.
- Ability to manage multiple projects simultaneously with a high degree of competency.
- Ability to effectively communicate with all levels of client personnel.
- Proven record of execution to time and budget.
Professional:
Ability to follow Kuder’s culture and values:
- Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.
- Create Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.
- Deliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.
- Foster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.
- Thrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.