Job Description
Job Description
Dress Code: Business Professional
COVID Requirements: None
Driving: No
Interview Type: Teams Video - Then with client teams or in person
This position will support DLA Piper. Please do not submit any lawyers or paralegals. This is a hands-on position. Candidate will be assisting with office services related tasks such as printing/copying/scanning; sending out overnight packages and regular mail; may need to assist with conference room setups (food/beverage); coordinate incoming requests with onsite staff, and back-up reception. Personnel that have experience in the industry, previously worked at a law firm and customer service oriented. There is no extensive lifting, standing, or walking. No special equipment besides the copiers. Not printing press - need to be able to worker on printers/Copiers!
This position will be managing 3 other employees. Candidates need supervisory/management experience.
Job Summary
Site Manager responsible for overseeing daily operations of a small to medium-sized facility, managing a small team, and delivering contracted services including copy, courier, managed print, hospitality, imaging, and mail services. The role focuses on talent management, customer satisfaction, operational excellence, and achieving service level agreements while maintaining strong client relationships.
Requirements
• High school diploma or GED required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years of customer-facing work experience required.
• Demonstrated high-level knowledge and understanding of technology.
• Proficient user of Office 365.
Knowledge, Skills, and Abilities
• Strategic thinker capable of processing complex issues.
• Ability to present effectively to medium-sized groups.
• Strong complex problem-solving skills.
• Professional customer service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.
Working Conditions, Mental and Physical Demands
• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified; must interpret, comprehend, and apply complex material, data, and instructions while preparing and conveying diversified information.
• Some physical effort required, which may include long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.
• Moderate dexterity required with regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
Key Responsibilities
• Accountable for daily operations of a small to medium site and management of a small team.
• Manages contracted services, including copy services, courier services, managed print services, hospitality, imaging, and mail services.
• Assesses talent, supports staff career development, and conducts performance management activities and employee counseling with support from assigned leadership.
• Prioritizes multiple and competing demands while communicating team vision and priorities to foster a positive work culture that maximizes retention.
• Demonstrates working knowledge of products and offerings by efficiently using existing products and processes or providing suitable alternatives.
• Manages total production labor percentages by achieving targets for production worker labor and quality control labor established by the company.
• Improves operational quality through consistent application and management of Service Excellence tools.
• Ensures achievement of Service Level Agreements by collaborating with the customer to improve business processes (with support from AOM/ESM or NOM).
• Creates and maintains a customer-focused environment through regular end-user feedback and customer satisfaction surveys, emphasizing business retention and service quality.
• Ensures shift operational quality by supporting goals in audit, deadline standards, and compliance using established tools and best practices.
• Maintains proper staffing levels by matching employee skills and equipment to production demands.
• Motivates employees and recognizes accomplishments in a timely manner using Recognizes programs.
• Clearly communicates job expectations and consequences to direct reports; provides training, cross-training, coaching, counseling, direction, and evaluation to increase work output and quality.
• Identifies training and performance targets through Individual Development Plan management to support assigned staff.
• Evaluates team member performance and provides career development and training opportunities.
• Maintains formal daily contact with the customer.
• Possesses in-depth understanding of the client’s requirements (with support from AOM/ESM or NOM).
• Identifies gaps or scope creep in service delivery and adjusts process documentation within client or company frameworks while meeting financial responsibilities.
• Facilitates resolution of issues related to pricing, orders, and invoicing by coordinating with the sales department.
• Creates and supports site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-add reporting (with support from AOM/ESM or NOM).
• Performs other duties as assigned.
Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Company Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.