Job Description
Job Description
IT Technician (Part-Time, Weekends, On-site)
Summary
We’re looking for a reliable and detail-oriented IT Technician to provide weekend (16 hours/week) support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you’ll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests’ experiences seamless.
PLEASE NOTE: This position is on-site at our Stowe, Vermont Property. This is NOT a remote position.
Responsibilities
- Respond promptly to IT requests submitted through the HotSOS ticketing system, as well as email and voicemail inquiries.
- Create, assign, and maintain user logins and passwords.
- Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems.
- Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution.
- Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals.
- Maintain accurate documentation of IT systems, processes, and issues.
- Assist with additional IT tasks or projects as assigned.
Qualifications
- Associate degree in Information Technology or a related field, or equivalent combination of education and 2–3 years of relevant experience.
- Proficiency with Microsoft Windows operating systems and general desktop/laptop support.
- Working knowledge of computer networking and troubleshooting principles.
- Strong problem-solving, communication, and customer service skills.
- Excellent attention to detail with the ability to multitask, organize, and prioritize effectively.
- Ability to work independently with minimal supervision, especially during weekend shifts.