Job Description
Location: Upstate New York (Corning NY, or Westfield PA)
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Industry: Manufacturing
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Employment Type: Full-Time
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Position Overview
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This role is responsible for leading day-to-day ERP operations while supporting broader IT initiatives across a multi-site manufacturing organization. The position partners closely with executive leadership to support ERP strategy, infrastructure, cybersecurity, business systems, and technology projects, including an upcoming Epicor upgrade and cloud migration.
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Key Responsibilities
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• Lead day-to-day administration, support, and continuous improvement of the Epicor ERP environment.
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• Provide ERP support across manufacturing and business functions.
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• Manage ERP upgrades, testing, patches, licensing, documentation, user security, and training.
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• Develop custom ERP reports and support reporting initiatives.
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• Coordinate with third-party IT providers to maintain infrastructure, network stability, cybersecurity, disaster recovery, backups, VPN, MFA, and system availability.
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• Configure and support ERP, CRM, Microsoft 365, and other business applications.
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• Collaborate on customizations using SQL, C#, and LINQ.
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• Support AI, automation, and business intelligence initiatives using tools such as Power BI and Power Automate.
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• Manage vendor relationships, helpdesk escalations, user provisioning, and IT assets.
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• Participate in IT roadmap planning and technology improvement projects across multiple facilities.
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• Maintain documentation and provide cross-functional IT support as needed.
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Required Qualifications
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• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field.
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• 5–10 years of IT systems, ERP administration, infrastructure, or application support experience (manufacturing preferred).
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• Experience supporting Epicor ERP or a similar manufacturing ERP platform.
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• Experience coordinating outsourced IT providers.
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• Strong understanding of Quote-to-Cash processes within a manufacturing ERP.
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• Experience with SQL Server, relational databases, C#, LINQ, SSRS, Crystal Reports, EDI, and Microsoft 365.
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• Experience with Power BI, Power Automate, or similar automation tools.
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• Strong analytical, troubleshooting, communication, and problem-solving skills.
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• English required; Spanish preferred.
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