Job Description
EDUCATION REQUIREMENTS
\n
- Associate degree in IT or related professional certification (Preferred)
\n
- High School Diploma or GED (Minimum Required)
\n
\n
WORK EXPERIENCE
\n
- A minimum of 2 year of IT Helpdesk or Service Desk experience
\n
\n
REQUIRED SKILLS
\n
\n
- Must speak Spanish, with the ability to read, write, and comprehend
\n
- Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks, and meet deadlines in a fast-paced environment
\n
- Customer service experience, preferably in a call center environment
\n
- Strong work ethic with an attention to detail and a positive attitude
\n
- Self-starter, able to work in team environment and motivate others
\n
- Strong technical abilities, including knowledge and skill with computers and mobile devices
\n
- Strong organization, and planning skills, with ability to handle changing priorities
\n
- Interpersonal skills, empathy, patience, and ability to communicate clearly
\n
- Must be fluent in English, with the ability to read, write, and comprehend
\n
\n
DESIRED SKILLS
\n
\n
- Microsoft-based applications, with emphasis on Windows 11, Microsoft O365, Teams, etc.
\n
- Experience with call management software such as Finesse or similar
\n
- Quality / documentation experience
\n
- Familiarity with Microsoft Azure.
\n
- Active Directory Administration
\n
- Experience resolving Outlook issues such as mail file size and data files (.ost)
\n
- Experience with Windows troubleshooting, including monitor display issues, printing, connectivity, etc.
\n
- Configuration & distribution of corporate mobile devices
\n
- Troubleshooting Cisco VPN and Pulse clients
\n
- Facilitating Citrix connectivity
\n
- Remediating Symantec Endpoint Protection
\n
- LogMeIn remote connection/utilization or similar tool
\n
- MEMC Deployment of software
\n
- Asset management skills
\n
- Edge and Google Chrome support
\n
- Installation/configuration of various Adobe products /Software
\n
- Printer/driver troubleshooting & installation
\n
- ServiceNow or similar ticket management tool
\n
- Knowledge base utilization
\n
\n
INTERVIEW PROCESS
\n
- One round - 30 minute video panel interview.
\n