Job Description
Job DescriptionAbout the Role:Coastal Computer Consulting LLC is looking for a skilled and motivated IT Support Technician to join our growing team in Brunswick, GA. This is a great opportunity to work in a dynamic tech environment where you'll solve real problems for real clients every day. If you love technology and thrive on helping others, we want to hear from you!
Responsibilities:
- Provide hands-on technical support for hardware, software, and network issues
- Diagnose and troubleshoot desktop, laptop, and peripheral device problems
- Install, configure, and maintain operating systems and business applications
- Set up and support network infrastructure including routers, switches, and firewalls
- Respond to help desk tickets and client service requests in a timely manner
- Perform routine system maintenance, updates, and security patching
- Document technical issues, resolutions, and IT procedures
- Resolving 90%+ of client issues on first contact
- Maintaining a 98%+ client satisfaction rating
- Hitting monthly goals with integrity, not shortcuts
Requirements:
- 4+ years of experience in IT support, help desk, or a related technical role
- Proficiency with Windows and/or macOS operating systems
- Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with Google Workspace, Microsoft 365, Active Directory, or similar platforms is a plus
- Strong troubleshooting and problem-solving skills
- A proactive, client-first attitude
- Ability to work independently and manage multiple priorities
- Ability to lift and carry equipment up to 100 lbs
About Us:Coastal Computer Consulting LLC is a trusted IT services provider serving businesses throughout the Brunswick, GA area and the surrounding coastal region. Our clients rely on us for dependable, responsive technology solutions that keep their operations running smoothly. We pride ourselves on a collaborative team culture where technicians are empowered, valued, and given the tools they need to succeed.