IT Support Technician :: On-Site Midway, TN
Job Description
Job Description
IT Support Technician
Location: On-Site - Midway, TN
Duration: Permanent
About the Role
We're looking for an IT Support Technician to provide hands-on technical support across our organization. This role is ideal for someone who enjoys troubleshooting, helping end users, and working with a variety of technologies including Windows systems, Microsoft 365, mobile devices, printers, and production-floor technology.
What You'll Do
· Provide Tier 1/Tier 2 support for hardware, software, and user access issues
· Troubleshoot Windows laptops and desktops
· Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel
· Configure and support mobile devices (iOS & Android)
· Install and troubleshoot printers, scanners, barcode scanners, and barcode printers
· Assist with Active Directory user account administration
· Deploy and image workstations and devices
· Support connectivity issues involving IoT devices, PLCs, and related production technology
· Track IT assets and maintain accurate documentation
· Create knowledge base articles and document resolutions
Required Skills
- Windows Desktop & Laptop Support
- Microsoft 365 Support
- Active Directory User Administration
- Mobile Device Support (iOS/Android)
- Printer & Peripheral Troubleshooting
- Hardware & Software Troubleshooting
- Ticketing/Help Desk Support
- Device Imaging & Deployment
- Network Connectivity Troubleshooting
- Strong Customer Service & Communication Skills
Preferred Experience
· IT Help Desk or Service Desk experience
· Manufacturing environment experience
· SaaS application support
· Barcode scanners and barcode printers
· IoT, PLC, or production-floor technology support
· IT asset management and inventory tracking
Don't Apply If
· You do not have hands-on Windows support experience.
· You prefer purely remote work.
· You are not comfortable supporting end users in person.
· You have limited interest in troubleshooting hardware and software issues.
Ideal Background
· Associate degree in Information Technology or related field OR equivalent practical experience
· 1–2+ years of IT Support, Help Desk, or Service Desk experience
· Experience supporting office users in a professional environment