Job Description
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About the Company
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Role: SRE RunOps Engineer
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Location: Irving, TX
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Onsite job
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About the Role
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Production Support & Incident Management
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Serve as a primary responder for production incidents, ensuring rapid triage, mitigation, and resolution.
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Responsibilities
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- Lead root cause analysis (RCA) and drive long‑term corrective actions.
- Maintain and improve incident response processes, runbooks, and escalation paths.
- Collaborate with engineering, QA, and product teams to prevent recurrence of issues.
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AWS Infrastructure Operations
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- Support and optimize AWS services such as EC2, ECS/EKS, Lambda, S3, CloudWatch, IAM, RDS, and VPC networking.
- Monitor system health, performance, and capacity across cloud environments.
- Implement infrastructure best practices around reliability, scalability, and cost efficiency.
- Assist with deployments, environment configuration, and CI/CD pipelines.
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Database & Storage Support
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- Manage and troubleshoot MongoDB clusters, including performance tuning, replication, backups, and failover.
- Diagnose query performance issues and collaborate with developers on schema optimization.
- Ensure data integrity, availability, and recovery readiness.
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Monitoring, Observability & Alerting
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- Use New Relic, CloudWatch, and other observability tools to monitor application and infrastructure performance.
- Build dashboards, alerts, and telemetry that provide actionable insights.
- Continuously refine monitoring thresholds to reduce noise and improve signal quality.
- Experience with on-call rotations and 24/7 production environments.
- Work cross-functionally with the various teams in the organization and help establish SLOs and achieve those SLOs.
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Qualifications
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- 5+ years of experience in SRE, DevOps, Production Support, or similar operational roles.
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Required Skills
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- Strong hands-on experience with AWS services and cloud-native architectures.
- Proficiency with MongoDB administration and troubleshooting.
- Experience with New Relic or similar APM/observability platforms.
- Experience using additional tools like Postman, Intune, and Firebase, Service Now, Cloudwatch.
- Strong understanding of Linux systems, networking, and distributed systems.
- Solid scripting skills (Python, Bash, or similar).
- 5+ years Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.
- Proven experience managing high-severity incidents and driving RCA processes.
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, etc.).
- Experience with container orchestration (ECS, EKS, Kubernetes).
- Knowledge of message queues (Kafka, SQS, RabbitMQ).
- Exposure to microservices architectures.
- Certifications such as AWS Solutions Architect, AWS SysOps, or MongoDB DBA.
- Working experience with IoT devices, and Microsoft Intune.
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Pay range and compensation package
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[Pay range or salary or compensation]
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Equal Opportunity Statement
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[Include a statement on commitment to diversity and inclusivity.]
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