Job Description
Job Description
Desktop Support Technician
Location: Santa Fe, NM (100% Onsite)
Job Type: Contract
Start Date: 08/17/2026
Additional Information
- 100% Onsite in Santa Fe, NM (No remote option).
- Full-time, 40 hours per week.
- Candidates must be willing to work onsite 5 days per week.
Job Summary
We are seeking a Desktop Support Technician to provide onsite technical support for desktop and laptop systems in a Microsoft-based environment. The ideal candidate will troubleshoot hardware and software issues, manage help desk tickets, and ensure reliable desktop operations while delivering excellent customer support.
Key Responsibilities
- Provide desktop, laptop, hardware, and software support.
- Install, configure, troubleshoot, and maintain desktop systems.
- Respond to and resolve help desk tickets via phone, email, remote tools, and in-person support.
- Manage ticket lifecycle, including documentation, resolution, and escalation within SLA guidelines.
- Diagnose and resolve hardware, software, and basic network issues.
- Support Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory environments.
- Collaborate with internal teams and third-party vendors to resolve technical issues.
- Maintain accurate documentation and contribute to the knowledge base.
- Prioritize and manage multiple support requests in a fast-paced environment.
Required Qualifications
- Experience providing desktop and end-user technical support.
- Strong troubleshooting skills for hardware, software, and basic networking.
- Experience with ticketing systems such as ServiceNow or similar.
- Hands-on experience with Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
- Excellent customer service, communication, and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced support environment.
- Basic scripting knowledge (PowerShell, PERL, or Shell) is a plus.
Skills: Desktop Support • Windows OS • Microsoft 365 • Outlook • Microsoft Teams • Active Directory • ServiceNow • Hardware & Software Troubleshooting • Help Desk • Customer Support • PowerShell (Preferred)