Job Description
Job DescriptionSecurity Shift SupervisorLead Security Operations That Help Families Thrive$27.05/HourValid NYS Security Guard License & F80/F58 Fire Safety Certification RequiredTHE ROLEWin is seeking an experienced and motivated Security Shift Supervisor to oversee security operations within our shelter programs and ensure a safe, secure, and supportive environment for residents, staff, and visitors. In this leadership role, you will supervise Security Guards and Residential Aides, coordinate emergency preparedness efforts, investigate incidents, and support day-to-day shelter operations. WHAT YOU WILL DO
- Supervise, coach, train, and support Residential Aides and Security Guards during assigned shifts.
- Assist with the intake process and help orient new residents to the shelter environment.
- Identify residents with immediate service needs and connect them to appropriate support staff.
- Conduct routine patrols of the shelter, surrounding property, and perimeter.
- Monitor facility safety and ensure compliance with security procedures and house rules.
- Coordinate and conduct fire drills, roll calls, emergency evacuations, and related training.
- Investigate incidents, gather information, and prepare detailed written reports.
- Provide crisis intervention and notify appropriate leadership of actions taken.
- Review daily logs, attendance records, visitor sign-in sheets, and resident logs.
- Conduct vertical patrols and inspections throughout the facility.
- Monitor and report signs of substance use, child abuse, criminal activity, or other safety concerns.
- Maintain familiarity with building systems, safety equipment, and potential facility risks.
- Complete client intake documentation and reports within the DHS database.
- Support confidential investigations involving residential and security staff.
WHO YOU WILL BE
- High School Diploma or GED required; additional education or training is preferred.
- Valid New York State Security Guard License required.
- Valid NYS Fire Safety License (F80 or F58) required.
- Current First Aid/CPR certification required or ability to maintain certification.
- 2–3 years of experience in social services, shelter services, residential operations, or security environments.
- 1–2 years of supervisory experience leading frontline staff.
- Strong understanding of safety, security, and emergency response procedures.
- Experience utilizing CCTV and security monitoring systems.
- Ability to remain calm and make sound decisions during emergencies and crises.
- Strong leadership, communication, documentation, and organizational skills.
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