Syteline ERP manager
Job Description
Job Summary
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The ERP Manager, reporting to the Director of MIS, is a hands-on technology leader responsible for the performance, support, and continuous improvement of the ERP platform within a growing manufacturing environment.
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This role serves as the primary owner of the ERP system (Infor SyteLine), with a strong emphasis on enhancing system utilization, reporting, and data visibility to support operational execution, financial accuracy, and scalable growth.
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The ERP Manager acts as a strategic partner to operations and finance—translating business needs into practical, scalable ERP and data solutions, while maintaining direct involvement in system configuration, reporting, troubleshooting, and integrations.
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This is a hands-on role requiring direct involvement in system configuration, reporting, data modeling, and troubleshooting.
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Essential Duties and Responsibilities
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ERP Leadership – Infor SyteLine
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- Act as a strategic partner to operations and finance, ensuring ERP capabilities directly support business performance and decision-making.
- Own and lead all aspects of Infor SyteLine, including configuration, enhancements, upgrades, workflows, and integrations.
- Ensure ERP processes align with business operations, financial reporting, and internal controls.
- Drive increased ERP utilization and reduce reliance on manual workarounds and offline processes.
- Partner with operations, finance, and supply chain leaders to improve system adoption and process consistency.
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Hands-On System Administration & Support
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- Actively support and troubleshoot ERP-related issues across the organization.
- Configure system settings, workflows, and user roles/security.
- Manage and develop the ERP Administrator; set priorities and ensure execution.
- Ensure system stability, performance, and data integrity.
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Data, Reporting & Business Intelligence
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- Own enterprise reporting strategy and standards.
- Develop and support reporting tools including SQL Server, SSRS, and Power BI.
- Build dashboards and data models that provide actionable insights to operations and finance.
- Deliver and standardize KPI reporting, including:
- OEE
- Labor utilization and efficiency
- Inventory turns / DIO
- Cost and margin performance
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Manufacturing & Cost Data Alignment
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- Ensure ERP accurately reflects manufacturing processes including:
- Routings and standard hours
- Labor tracking and efficiency
- Inventory and WIP flows
- Outside operations
- Support financial accuracy through alignment with:
- Standard costing
- Labor and overhead absorption
- Variance analysis (labor, overhead, material)
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Data Governance & Integration
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- Establish and maintain data governance standards.
- Support development of data warehousing and structured reporting environments.
- Manage ERP integrations with internal and external systems (MES, automation, EDI, etc.).
- Support API and data architecture strategies.
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Automation & Continuous Improvement
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- Identify and implement opportunities for automation (RPA, workflows, system improvements).
- Support adoption of AI-enabled tools where practical.
- Evaluate, recommend, and support implementation of future-state technologies (MES, shop floor data collection, IoT, and automation solutions), including development of business cases and ROI analysis.
- Drive continuous improvement in system usage, reporting efficiency, and data accuracy.
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Project & Management
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- Lead ERP-related projects including system upgrades, process improvements, and new implementations.
- Ensure projects are delivered on time and aligned with business priorities.
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Success Metrics (First 12–24 Months)
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- Reduction in manual/Excel-based reporting.
- Increased ERP utilization across departments.
- Deployment of standardized KPI dashboards.
- Improved data accuracy (inventory, labor, costing).
- Improvement in labor efficiency visibility and reporting accuracy.
- Reduction in ERP-related issues and workarounds.
- Successful delivery of ERP and reporting initiatives.
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Position Requirements
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- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 5+ years of ERP experience in a manufacturing environment.
- Strong hands-on experience with Infor SyteLine.
- 2+ years of leadership or team management experience.
- Experience with SQL Server and ERP reporting tools (SSRS or similar).
- Experience developing dashboards and data models using BI tools (Power BI preferred).
- Solid understanding of manufacturing operations and data flows.
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Strongly Preferred
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- Experience with Advanced Power BI (DAX, data modeling, governance).
- Knowledge of:
- Standard costing and cost accounting
- Labor reporting and efficiency metrics
- Inventory, WIP, and variance analysis
- Azure, Active Directory, and enterprise IT environments
- AI/automation tools (Power Automate, Copilot, RPA)
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Physical Demands
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- Maximum lifting requirement: 10 pounds (seldom).
- Maximum moving requirement: 25 pounds (seldom).
- Frequent sitting; infrequent standing, walking, kneeling, crouching, stooping, squatting, twisting, or climbing.
- Working at heights: Not applicable.
- Vision requirements: Close, distance, and peripheral vision; depth perception.
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Work Environment
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- Work locations: Office environment, manufacturing/assembly facility, and travel to other operational locations.
- Exposure to fumes, airborne particles, wet/humid conditions, chemicals, and moving mechanical equipment; potential exposure to outdoor weather conditions when in production areas.
- Personal protective equipment required in production areas: Safety glasses, steel-toed shoes, safety vest, and hearing protection.
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