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Job Description

Job Description

Job Title: Maintenance Supervisor

Location: Phoenix, AZ 85042 Dual-Site (131 total units)

Salary: $30/Hr

Job Type: Full Time

Position Summary:

The Maintenance Supervisor is responsible for overseeing the maintenance team and ensuring the upkeep of various property systems, including pools, HVAC, plumbing, electrical, roofing, and general apartment maintenance. This role ensures that maintenance requests are handled promptly, residents are informed of any delays, and the community remains clean, safe, and well-maintained.

Benefits and Perks:

• 401(k) + Match

• Health, Dental, and Vision Insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Paid Time Off (2.5 weeks)

• Sick Time (40 hours)

• 8 hours of Wellness

• 8 Hours of Volunteer Time

• Professional Development Assistance

• Retirement plan

Key Responsibilities

Team Leadership & Supervision

• Supervise, train, and evaluate maintenance staff; provide ongoing coaching and performance feedback

• Assign daily work orders, preventative maintenance tasks, and special projects

• Ensure team adherence to company policies, safety procedures, and performance standards

• Participate in hiring, onboarding, and disciplinary actions as needed

Maintenance Operations

• Oversee the inspection, repair, and maintenance of all property systems, including HVAC, plumbing, electrical, appliances, pools, roofing, and structural components

• Ensure all work orders are completed accurately, efficiently, and within established timeframes

• Troubleshoot complex maintenance issues and determine appropriate solutions

• Maintain adequate inventory of tools, equipment, and supplies

• May be required to travel to assist other MEB properties to assist with maintenance related issues.

Preventative Maintenance & Compliance

• Develop and implement preventative maintenance programs to extend the life of building systems and equipment

• Ensure compliance with OSHA standards, local building codes, and company safety policies

• Conduct regular property inspections and identify maintenance needs or potential hazards

• Maintain accurate records of maintenance activities, inspections, and safety logs

Budget & Vendor Management

• Monitor and control maintenance expenses to ensure adherence to the approved budget

• Obtain bids, negotiate contracts, and manage relationships with approved vendors and contractors

• Evaluate the cost-effectiveness of in-house repairs versus outsourced services

• Requisition materials and supplies in a timely and cost-efficient manner

Resident Relations & Customer Service

• Ensure high-quality customer service by addressing resident maintenance concerns promptly and professionally

• Communicate effectively with residents regarding service requests, delays, and project updates

• Support resident retention through positive interactions and community engagement

• Assist with resident events and contribute to a positive community atmosphere

Unit Turnovers & Property Upkeep

• Coordinate with the leasing team to ensure vacant units are turned efficiently and ready for occupancy

• Oversee unit refurbishments, including inspections, repairs, and quality control

• Assist with maintaining curb appeal, including groundskeeping, trash removal, painting, and common area upkeep

Emergency Response & Reporting

• Respond to after-hours emergencies as required, including participation in an on-call rotation

• Properly document and report all incidents, accidents, and emergencies to management and corporate office

• Ensure timely follow-up and resolution of emergency maintenance issues

Requirements

• Minimum of 2+ years of maintenance experience, preferably in multi-family housing

• Valid Driver’s License and reliable transportation

• Proficient in English (spoken and written) to be able to communicate with residents, clients, vendors, and team members.

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Physical ability to lift (up to 50 lbs), climb ladders, kneel, bend, and work outdoors in varying weather conditions

• Availability for overtime, on-call duties, and weekend work as needed

• Ability to read, write, and perform basic mathematical calculations

• Strong problem-solving skills and ability to make sound decisions under pressure

Desired Qualifications

• High School Diploma or equivalent required; technical or trade certification preferred

• Prior supervisory or leadership experience strongly preferred

• Experience with property management software (e.g., Yardi, AppFolio, or similar systems) is a plus

• Knowledge of HVAC systems, including EPA certification (preferred but not required)