Job Description
Job Description
FLATS is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.
As a Leasing Agent, you’ll be the first impression of our brand for prospective residents. You’ll guide them through the leasing process—from initial contact to move-in—while delivering an elevated, concierge-level experience. This is a dynamic, fast-paced role for someone who thrives on building relationships, closing deals, and ensuring our communities are fully leased.
Key Responsibilities
- Greet and engage prospective residents with professionalism and enthusiasm.
- Conduct tailored property tours that showcase the features, benefits, and lifestyle of our luxury apartments.
- Consistently follow up with leads through calls, emails, and texts to maximize conversions.
- Negotiate terms and close leases while meeting or exceeding monthly sales targets.
- Deliver a warm, solutions-focused approach to all interactions with prospects and residents.
- Anticipate resident needs and resolve concerns quickly to maintain satisfaction and retention.
- Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.
- Keep up-to-date on current availability, pricing, and promotions.
- Coordinate move-in and move-out activities, ensuring apartments are market-ready.
- Maintain deep knowledge of the local rental market and competitor offerings.
- Represent FLATS at community events, open houses, or other promotional activities as needed.
Requirements
- Illinois Leasing Agent or Broker’s License required or ability to obtain a 120-day Leasing Student Permit before starting.
- Leasing experience is desired.
- Strong sales, negotiation, and customer service skills.
- Professional demeanor with excellent communication skills.
- Organized and detail-oriented with the ability to manage multiple priorities.
- Flexible schedule, including potential evenings and weekends.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Paid time off, sick leave, and paid holidays.
Our Core Values
People-First, Tech-Forward: We leverage technology to eliminate inefficiencies, empowering team members to focus on high-value work.
Authentic Candor & Transparency: We believe honest, direct communication builds trust, accountability, and stronger relationships.
Good & Fast Over Perfect & Slow: We move quickly on adaptable decisions and take a methodical approach for impactful ones.
Ownership & Accountability: We take initiative, embrace challenges, and follow through. We hold ourselves accountable for our work, decisions, and impact.
Empathetic Leadership: Strong leadership starts with high emotional intelligence, fostering a culture of support and loyalty.
FLATS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.