Job Description
Job Description
Join CrossCheck, a leader in payment solutions, and help keep our nationwide team running smoothly. We’re looking for a motivated IS Operations Technician to provide hands-on technical support, solve problems, and make a real impact every day.
What You’ll Do
- Be the first line of support for employees—resolving hardware, software, and network issues.
- Troubleshoot problems, provide solutions, escalate when needed, and document resolutions for future reference.
- Set up and maintain computers, user accounts, permissions, and access rights.
- Install, configure, and support hardware, software, operating systems, and peripherals.
- Assist with system upgrades, asset management, inventory, and overall system reliability.
- Maintain a secure IT environment while supporting company policies and procedures.
- Perform monthly IPL backups of the AS400 (iSeries) system.
- Support and maintain documentation for procedures and troubleshooting solutions.
What We’re Looking For
- Associate’s degree in IT (or equivalent experience).
- 2+ years of IT/help desk support experience.
- Strong troubleshooting, communication, and problem-solving skills.
- Experience supporting Windows hardware, software, and network environments.
- Organized, detail-oriented, and a proven team player.
- Comfortable working with confidential and regulated information.
What You’ll Get
- Competitive pay and full benefits: medical, dental, vision, 401(k) match, tuition reimbursement, paid vacation, sick time and Life Insurance including AD&D
- A business-casual work environment.
- A role where your technical expertise makes a direct difference every day.
Why CrossCheck
For over 40 years, we’ve helped businesses in automotive, healthcare, home furnishings, and retail boost profits and reduce risk with advanced payment solutions. Join us and be part of a company that processes billions in transactions annually.
Apply today and start your next career chapter with CrossCheck!