Job Description
Job Description
The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of systems such as Active Directory, Microsoft Exchange, Azure, and Okta Admin, alongside providing hardware and software support in a dynamic environment. The ideal candidate will demonstrate proactive problem-solving skills and maintain a polished and professional demeanor, often interacting with executive users.
Responsibilities
- Manage user accounts and permissions through Active Directory
- Provide support and troubleshooting for Microsoft Exchange and Office 365
- Administer and troubleshoot Azure and Okta Multi-Factor Authentication
- Perform physical computer moves and hardware troubleshooting
- Deliver break/fix support and basic hardware maintenance
- Support audiovisual equipment and web conferencing tools
- Assist with Windows 10 operating system support
- Utilize ticketing systems to manage and track support requests
- Conduct remote support and network/server diagnostics
- Implement and manage standard security software
Preferred Qualifications
- Experience supporting executive-level users with professionalism
- Strong problem-solving skills with a proactive approach
- Ability to think outside the box to resolve complex technical issues