Job Description
Job DescriptionOverview:
The Maintenance Supervisor manages, directs, supervises, and performs maintenance services for the community and supervises the Maintenance staff. This position is responsible for interior and exterior maintenance, repairs, and grounds keeping for the aesthetics, safety, security, and well-being of the community.
Duties and Responsibilities:
• Recruit, hire, train and supervise all maintenance associates and conduct regular performance appraisals. Provide feedback to associates as needed to improve job performance.
• Ensure that each community and grounds are in good repair and provide a safe and attractive environment for residents.
• Inspect each community and grounds regularly, identify and address any areas in need of repair.
• Maintain grounds, coordinate lawn service and other outdoor grounds service from approved vendors as needed.
• Ensure that all maintenance shops remain stocked, clean, and organized. All maintenance items (in and outside of the shop area) should be kept in a safe area to prevent injuries to residents, associates, and visitors.
• Respond to all repair requests and maintenance concerns from residents and staff daily by delegating and scheduling maintenance associates to complete requests.
• Training of all maintenance associates on the importance of customer service and resident relations.
• Schedule turnkey vendors and assign maintenance team to prepare apartments for new residents in a timely manner and as required to meet company standards.
• Verify that all maintenance logs are maintained daily by maintenance associates ( i.e Pool Chemical Logs, HVAC/ Freon Logs, Preventative Maintenance Log, Key Log, etc.)
• Maintain relationships with associates and vendors on a professional business level. Collaborate with vendors to ensure lowest pricing.
• Maintain availability to residents, management, and staff on regular predictable basis.
• Collaborate with the Regional Manager to develop an annual maintenance budget and maintain monthly. Train maintenance associates to work within budgeted expenses resulting in increased NOI.
• Assist Regional Manager with capital improvements by providing suggestions and feedback, seeking qualified vendors, requesting bids, and supervising all vendors while working on Bolt Properties.
• Must follow all safety/OSHA Requirements.
Knowledge, Skills and Abilities:
• Understanding and ability to repair HVAC, plumbing, electrical, basic carpentry, and mechanical systems.
• Proficiency in computer skills
• Available to work; days, evenings, weekdays, and weekends.
• Must demonstrate ability to provide exceptional customer service.
• Must demonstrate ability to successfully work on a team.
• Must be able to clearly communicate both orally and in writing.
• Ability to travel regularly and perform the physical functions of the position, which may include, but are not limited to ability to walk property, climb stairs, complete physical inspections of the property/apartments and drive a vehicle.
• Maintenance team is collective success, not individual. Drawing on the strengths, talents, and expertise of others to advance the priorities of the Company.
Qualifications:
• Apartment Maintenance/ Supervisor Position ( 2 years minimum)
• HVAC/ EPA Universal Certification
• CPO Certification