Job Description
Job DescriptionAmpera Clean Energy
Location: On-site — Palm Beach Gardens, FL 33418
Type: Full-time
Reports to: Director of IT & AI
Works closely with: IT Director and Infrastructure & Security Engineer (escalations)
About the role
Ampera is a nuclear / small modular reactor company, and we're growing fast. Our IT team keeps a busy, on-site engineering organization productive while maintaining a strong, security-conscious IT environment. We're hiring a Tier-1 IT Support Technician to be the friendly first point of contact for day-to-day IT.
What you'll do
· Own the day-to-day ticket queue and provide first-response support.
· Run new-hire onboarding logistics including device setup and day-1 support.
· Handle offboarding and device collection.
· Support printers, peripherals, meeting rooms, and Teams-room A/V.
· Provide end-user support for passwords, MFA, applications, Windows, and macOS.
· Manage hardware inventory and asset tracking.
· Document procedures and maintain runbooks.
· Follow IT security procedures and escalate appropriate issues.
What you bring
· 1–2 years in helpdesk or desktop support (or equivalent training/certification).
· Comfort troubleshooting Windows, macOS, printers, and peripherals.
· Experience with a ticketing system.
· Strong customer service and communication skills.
· Reliable on-site presence and ability to handle IT equipment.
· Attention to detail and adherence to security procedures.
Nice to have (not required)
· Basic familiarity with Microsoft 365, Entra, or Intune.
· CompTIA A+ / ITF+ or similar certification.
· Experience in a regulated or security-conscious environment.
· Interest in infrastructure and security career growth.
What success looks like (first 90 days)
· Own the ticket queue and onboarding logistics.
· Ensure new hires are productive on day one.
· Maintain accurate asset records.
· Document recurring issues as reusable runbooks.
Additional details
· Full-time, on-site position in Palm Beach Gardens.
· Employment contingent on successful background screening.
· Compensation range to be set with HR/Finance.
· Ampera Clean Energy is an equal opportunity employer.