Job Description
Job Description
This is not an entry level position. Seeking candidates with a minimum of 5+ years experience in an IT support environment. Preferably in an MSP .
The Systems Administrator role is responsible for supporting a wide variety of clients and systems almost entirely remotely. Clear and concise communication skills (written and verbal) are equally as important as technical ability. The proper candidate will be motivated to take on new challenges and expand their technical knowledge. This position will be exposed to many different environments and systems providing ample opportunities for growth in your field.
Travel Requirements: 15% - Mostly to out of state clients with an occasional visit to local clients.
Looking for a candidate that meets the following criteria:
- Exceptional written and oral communication skills.
- Act as a final point of escalation for the most critical, severe, and complex issues
- Experience troubleshooting the most difficult problems involving hardware and software
- Experience working with and troubleshooting new and unfamiliar software
- Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to mentor junior team members
- Strong technical background
- Desire to solve complex problems
Required Knowledge:
- Windows 10/11
- Windows Server 2012-2025
- M365 Administration
- Active Directory
- Group Policy
- LAN and WAN Networking
- Routing and Switching
- Firewall Rules, Services, and Configurations
- Hyper-V and/or Azure Infrastructure
- Network Printers and Deployment
- Advanced Hardware and Software Troubleshooting
- Powershell/scripting knowledge
Preferred:
- MSP Experience
- SonicWall
- Ubiquiti Equipment
- Connectwise Ticketing
- Screenconnect
- Solar Winds Backup
- Ninja RMM
Company DescriptionABOUT GLOBAL TECH SOLUTIONS:
Global Tech Solutions, a leading IT Solutions and Consulting Company providing technology services to many businesses nationwide. We deliver top notch IT services, ensuring network performance and simplifying technology for our clients. As a rapidly growing organization, we are continually adding new, career-driven team members.
Company Description
ABOUT GLOBAL TECH SOLUTIONS:\r\nGlobal Tech Solutions, a leading IT Solutions and Consulting Company providing technology services to many businesses nationwide. We deliver top notch IT services, ensuring network performance and simplifying technology for our clients. As a rapidly growing organization, we are continually adding new, career-driven team members.