Quality Assurance Supervisor
Job Description
Job Description
Are you a motivated, ambitious leader looking to apply your skills at an exciting, growth-focused company?
Challenge accepted! Are you an energetic, can-do self-starter excited about an opportunity with a company that values you?
Cleveland area manufacturer is currently looking for a dedicated Supervisor to support our Quality team.
The Quality Assurance Supervisor is responsible for overseeing quality control processes to ensure that all products meet company, customer, and regulatory standards. This role focuses on maintaining ISO compliance, improving quality processes, completing customer quality documentation, and proactively resolving quality issues in collaboration with production and engineering teams.
Responsibilities
Quality Control & Compliance
- Ensure compliance with ISO 9001:2015 and other industry standards.
- Implement and monitor quality assurance policies, procedures, and best practices.
- Lead internal and external audits, ensuring corrective actions are implemented as needed.
- Develop and maintain standard operating procedures (SOPs) for quality inspections and testing.
Process Improvement & Problem-Solving
- Lead root cause analysis and corrective action plans for non-conforming materials or products.
- Utilize Six Sigma, Lean Manufacturing, and 8D problem-solving techniques to enhance quality performance.
- Work closely with production, engineering, and supply chain teams to resolve quality issues.
- Identify and implement cost-saving initiatives while maintaining high-quality standards.
- Work collaboratively with Quality Control Technician to resolve internal quality alerts on the plant floor.
Customer & Supplier Relations
- Investigate and resolve customer complaints related to quality.
- Collaborate with suppliers to ensure incoming materials meet specifications.
- Conduct supplier quality audits and drive improvements, as necessary.
Data Analysis & Reporting
- Track Key Performance Indicators (KPIs) such as defect rates, scrap reduction, and customer returns.
- Maintain quality reports and documentation for internal and external use.
- Present quality trends and recommendations to senior management.
Requirements
- Bachelor’s degree in Engineering, Quality Management, or a related field (or equivalent experience).
- 5+ years of experience in quality assurance within a custom manufacturing environment.
- Strong knowledge of ISO 9001:2015 and industry-specific regulations.
- Experience with PPAP, FMEA, SPC, and other quality methodologies.
- Proficiency in Microsoft Office, ERP/MES software, and quality management systems (QMS).
- Excellent teamwork, communication, analytical, and critical thinking skills.
- Six Sigma Green Belt or higher (preferred).
- Drug Screen and Background check required.
Benefits
- Competitive wage
- Quarterly Bonus, Corporate events, Team building activities
- Weekly paychecks
- Medical, Dental, and Vision, Company paid Life/STD insurance
- Ten paid holidays, PTO
- 401-K program with company match