Job Description
Job Description
On-Site Supervisor
Reports To: On-Site Manager
FLSA Status: Exempt
Position Summary
The On-Site Supervisor supports the On-Site Manager in the daily management of Epic Personnel Partners’ workforce assigned to a client location. This role is responsible for supervising associates, supporting client operations, ensuring accurate documentation, maintaining safety standards, and delivering exceptional service to both the client and Epic associates.
Core Responsibilities
Workforce Supervision
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Oversee Epic associates working at the client site to ensure attendance, performance, and safety expectations are met.
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Conduct new associate orientations, job site tours, and establish clear job duties, expectations, and workplace standards with associates.
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Provide coaching, guidance, and support to associates to improve performance and productivity.
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Monitor associate attendance and coordinate with the branch office to address staffing gaps or coverage needs.
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Address attendance, conduct, and performance issues appropriately and escalate serious matters to the On-Site Manager when necessary.
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Issue corrective actions when required and document employee performance concerns.
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Foster a professional and supportive work environment that promotes employee engagement and retention.
Client Operations Support
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Maintain strong working relationships with client supervisors and operational leadership.
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Serve as a primary operational point of contact for the client, responding to customer emails and phone calls promptly, with a target response time of within 30 minutes.
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Communicate client staffing needs, open orders, and operational changes to the Epic branch team.
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Ensure client expectations, performance standards, and operational requirements are clearly communicated to associates.
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Participate in operational meetings with the client when requested and communicate key updates to the On-Site Manager.
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Assist in resolving workforce issues that may impact client satisfaction or operational efficiency.
Workforce Management & Documentation
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Track associate attendance, timekeeping, and payroll-related activities to ensure accurate reporting.
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Maintain accurate records of associate performance, attendance, and work history in the management system.
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Conduct regular audits of associate documentation and employment records.
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Provide feedback to the branch office regarding associate performance and placement quality.