Security Manager

Job Description

Job Description

Position Summary: Briefly describe the job’s primary purpose or contribution to the department or organization.

Manages shift to provide for a safe and secure environment for guests, employees, and company assets. Supervises security staff on assigned shift. Directs staff and assists in the handling of incidents and emergencies. Summons police/fire agencies as needed. Follows all gaming regulations. Oversees required drops.

Essential Duties and Responsibilities:

List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.

• Provides exceptional customer service to all internal and external customers.

• Leads subordinates to provide exceptional guest service to internal/external guests.

• Supervises security personnel during assigned shift.

• Manages shift to provide for a safe and secure environment for guests, employees, and company assets.

• Directs staff and assists in the handling of incidents and emergencies.

• Summons police/fire agencies as needed.

• Follows all gaming regulations.

• Ensures all necessary documentation is completed, from daily activity logs to incident reports.

• Oversees required drops.

• Schedules employees and assigns tasks, staying within budgetary guidelines.

• Schedules days off.

• Approves payroll.

• Coordinates and/or facilitates training.

• Conducts performance evaluations.

• Coaches employees for improvement.

• Administers discipline as needed.

• Upholds company rules, gaming regulations, and laws.

• Interviews and selects personnel as needed.

• Develops personnel.

• Motivates staff.

• Special projects.

• Other duties as assigned.

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