Job Description
Job Description
Certified Applicator Position Summary
Certified Applicator - Service Technician to provide professional pest management services to commercial, and government clients.
This position is responsible for managing an assigned service route, maintaining strong customer relationships, identifying, and resolving pest concerns, and contributing to route growth through exceptional service and customer retention.
Essential Duties and Responsibilities
Pest Management Services
- Conduct thorough pest inspections of residential, commercial, industrial, and government facilities.
- Evaluate pest activity, determine contributing conditions, and develop effective treatment strategies.
- Identify common structural pests, including but not limited to ants, cockroaches, termites, bed bugs, rodents, mosquitoes, flies, stinging insects, stored product pests, and other nuisance pests.
- Apply Integrated Pest Management (IPM) principles to prevent, control, and eliminate pest infestations.
- Safely and effectively apply pesticides, bait, dust, insect growth regulators, rodenticides, and other pest management products in accordance with federal, state, and local regulations.
- Utilize monitoring devices, trapping systems, exclusion techniques, and sanitation recommendations as part of comprehensive pest management programs.
- Accurately identify pest entry points and recommend structural, environmental, or sanitation corrections to reduce future infestations.
- Conduct follow-up inspections and monitor treatment effectiveness.
- Maintain current knowledge of pest biology, behavior, habitat, and control methods.
Customer Service and Route Management
- Provide exceptional customer service through professional, courteous, and respectful interactions.
- Educate customers regarding pest activity, treatment plans, safety precautions, and preventative recommendations.
- Respond promptly to customer concerns, service requests, and callbacks.
- Resolve customer complaints in a timely and professional manner.
- Build long-term relationships that support customer retention and route growth.
- Identify opportunities to expand services and recommend additional pest management solutions when appropriate.
- Maintain regular communication with customers to ensure satisfaction and service effectiveness.
Documentation and Compliance
- Complete service records, work orders, inspection reports, treatment documentation, and regulatory paperwork accurately and on time. Ensuring all applications are documented.
- Record all service activities, findings, recommendations, and treatments performed during each visit.
- Accurately clock in and out of appointments and work orders to reflect work hours and productivity.
- Follow all company reporting requirements and deadlines.
Safety and Regulatory Compliance
- Perform all work in compliance with:
- Virginia Department of Agriculture and Consumer Services (VDACS)
- Maryland Department of Agriculture (MDA)
- District of Columbia pesticide regulations
- Environmental Protection Agency (EPA)
- Occupational Safety and Health Administration (OSHA)
- APS policies and procedures
- Apply only EPA-registered and state-approved products.
- Strictly adhere to pesticide label instructions and application requirements.
- Utilize all required personal protective equipment (PPE).
- Conduct services in a manner that protects customers, employees, pets, wildlife, property, and the environment.
- Maintain safety awareness while operating tools, vehicles, equipment, and pesticides.
- Immediately report accidents, injuries, spills, property damage, or safety concerns.
Vehicle, Equipment, and Inventory Management
- Safely operate an APS company vehicle in accordance with traffic laws and company policies.
- Maintain a clean, organized, and professional vehicle appearance.
- Ensure all equipment, tools, pesticides, and service materials are properly secured and stored.
- Monitor inventory levels and request supplies as needed.
- Maintain accountability for company-issued equipment and materials.
- Ensure all pesticide storage, transportation, and disposal requirements are followed.
Communication and Team Collaboration
- Communicate regularly with Service Managers, Customer Service Representatives, and fellow team members.
- Participate in team meetings, training programs, and continuing education opportunities.
- Share knowledge and best practices with teammates.
- Support operational needs by assisting with special projects or additional assignments when necessary.
- Demonstrate professionalism and always represent APS positively.
Professional Development
- Maintain all required certifications, licenses, and continuing education credits.
- Attend company-sponsored training sessions and industry seminars.
- Participate in coaching and performance development activities.
Education, Experience, and Qualifications
Required Qualifications
- High School Diploma or GED equivalent.
- Current and valid Certified Pesticide Applicator License in VA, MD and or DC.
- Valid driver's license with an acceptable driving record.
- Minimum of two years of professional pest management experience is preferred.
- Strong knowledge of pest identification, biology, and treatment methods.
- Ability to work independently with limited supervision.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Demonstrated time management and organizational skills.
- Ability to accurately complete documentation and electronic reporting requirements.
- Working knowledge of Microsoft Outlook, Word, Excel, and mobile field-service applications.
- Experience with Pest Pac pest management software is preferred.
Professional Competencies
Successful candidates may demonstrate:
- Accountability and dependability.
- Attention to detail and accuracy.
- Strong critical thinking skills.
- Excellent judgment and decision-making.
- Professional appearance and demeanor.
- Initiative and self-motivation.
- Adaptability in demanding environments.