Job Description
Job Description
SUPPORT THE TEAM. SERVE THE RESIDENTS. KEEP IT RUNNING.
At VPG, our Assistant Property Managers are the glue that holds day-to-day operations together. We're looking for an organized, detail-oriented team player who can support every side of the property — administrative, financial, leasing, and resident service — while helping the Property Manager keep things running smoothly.
You'll be a trusted right hand on-site: managing records and reporting, coordinating vendors and maintenance, supporting leasing and move-ins, and making sure residents get prompt, professional service. This is a role for someone who thrives on structure, takes pride in getting the details right, and is ready to grow into bigger property management responsibilities.
If you're organized, resident-focused, and looking to build a career in property management, let's talk.
Why Join the Property Team at VPG?
● Hands-on experience — Get exposure to every side of property operations, from leasing to compliance to financials.
● Growth path — Build the skills and track record to grow into a Property Manager role.
● Supportive structure — Work closely with an experienced Property Manager who will mentor and develop you.
● Meaningful work — Be the person residents and vendors count on to get things done right.
What You'll Do:
Supervisory Responsibilities:
● Provide day-to-day guidance and support to leasing staff, maintenance technicians, and/or temporary employees as assigned.
● Support the Property Manager in mentoring and coaching junior team members.
● Escalate property concerns, resident issues, or operational risks to the Property Manager when necessary.
● Serve as a point of contact in the absence of the Property Manager for routine operational matters.
● Promote professionalism, accountability, and teamwork within the property team.
Duties & Responsibilities:
● Assist with the preparation of reports, correspondence, and other administrative documents.
● Maintain accurate resident files and property records.
● Coordinate and schedule property inspections, maintenance activities, and vendor appointments.
● Ensure professional and proactive communication with vendors and rental assistance agencies.
● Assist with rent collection and delinquency management efforts.
● Process invoices and vendor payments accurately and in a timely manner.
● Assist with monthly reconciliation of accounts and financial reporting.
● Respond to resident inquiries and complaints promptly and professionally.
● Assist with resident move-in and move-out procedures.
● Organize and participate in resident events and community-building activities.
● Receive and process resident maintenance requests, dispatching work orders to appropriate personnel.
● Follow up on completed work orders to ensure resident satisfaction.
● Conduct routine property inspections to identify maintenance needs and safety hazards.
● Assist with property marketing and advertising efforts.
● Conduct property tours and answer leasing inquiries from prospective residents.
● Prepare lease agreements and related documentation.
● Assist with ensuring compliance with all applicable laws, regulations, and VPG Management policies.
● Maintain accurate records of property inspections, maintenance activities, and compliance documentation.
● Assist with the preparation and submission of required regulatory reports, including ensuring compliance with Low-Income Housing Tax Credit (LIHTC) regulations where applicable.
● Assist in coordinating team meetings and training sessions to ensure all team members are informed and aligned with property goals.
● Facilitate communication between departments to ensure seamless operations.
● Perform other duties and special projects as assigned.
Requirements:
● Strong customer service and interpersonal communication skills.
● High attention to detail and organizational accuracy.
● Ability to manage multiple priorities in a fast-paced environment.
● Working knowledge of property management operations, leasing, and resident relations.
● Proficiency with property management software and Microsoft Office applications.
● Strong written and verbal communication skills.
Preferred Experience:
● High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
● Prior experience in property management, leasing, administration, or customer service required.
● LIHTC or affordable housing experience preferred, or willingness to obtain training.
What Success Looks Like:
● The Property Manager has a reliable partner who keeps daily operations organized and on track.
● Residents receive prompt, professional service and their concerns are resolved quickly.
● Property records, files, and compliance documentation are accurate and audit-ready.
● Work orders and vendor coordination happen smoothly and on schedule.
● Leasing, move-ins, and move-outs are handled efficiently and professionally.
● The property team operates with accountability, structure, and a strong sense of teamwork.
Physical Requirements:
● Ability to sit, stand, walk, and conduct property inspections. Reasonable accommodations will be made for qualified individuals with disabilities to enable them to perform the essential functions of this position.
● Ability to climb stairs and access all areas of the property.
● Ability to lift up to 25 pounds occasionally.
● Ability to operate standard office equipment and use computer systems.
● Ability to use a personal vehicle to get to and from the work site.
Job Type: Full-time
Benefits:
● Car allowance
● 401(k) matching
● Dental insurance
● Employee assistance program
● Health insurance
● Life insurance
● Paid time off
● Vision insurance
Work Location: New Orleans, LA