Lead Sale Representative

Job Description

Job Description:\n\nLead Sales Representative\nTotal Control Home Services LLC\nPennsylvania-Based Pest Control & Home Services Company\nLocation: PennsylvaniaPosition Type: Full-TimeSchedule: Monday–Saturday availability required based on customer appointments, seasonal demand, and operational needsCompensation: Base Salary + Tiered Commission + Performance Growth OpportunityDepartment: Sales / Customer GrowthReports To: Executive Leadership / Revenue & Operations Management\n\nTake Control of Your Career With a Company Built on Trust, Performance, and Growth\nTotal Control Home Services LLC is looking for a driven, professional, and results-focused Lead Sales Representativeto help expand our pest control and home services division across Pennsylvania.\nThis is not just another sales job.\nThis is an opportunity to join a growing company with a strong local reputation, a clear mission, and a leadership team committed to building respected, stable, long-term careers. We protect homes, support families, and deliver service with one simple promise:\n“Your pests? Our problem.”\nOur company has grown through trust, word-of-mouth, reliability, and a relentless commitment to professionalism. We are looking for a sales leader who can represent that standard with confidence, integrity, and urgency.\nThe right person for this role is hungry, disciplined, coachable, organized, and serious about building something bigger than a paycheck. You should be comfortable talking to homeowners, explaining service options, following up consistently, closing new business, and helping the company become one of Pennsylvania’s most respected home services brands.\n\nWhy This Role Stands Out\nAt Total Control Home Services, sales is not treated like a temporary position. It is treated as a growth engine of the company.\nAs our Lead Sales Representative, you will have the ability to earn through a structured salary and commission plan while representing a company that values professionalism, customer trust, safety, and long-term growth.\nYou will be selling real solutions that protect homes, families, businesses, and properties from pest issues. You will be backed by a company that emphasizes training, compliance, customer satisfaction, and doing the job the right way.\nThis role is ideal for someone who wants:\nA serious sales career.You are not looking for a short-term gig. You want a role where effort, consistency, and results can turn into long-term opportunity.\nA clear compensation structure.You want to know how you get paid, how you grow, and what performance looks like.\nA respected local brand.You want to represent a company customers can trust.\nA leadership path.You want to help build the sales process, raise standards, and potentially help train future sales team members.\nA company that values professionalism.You understand that how you speak, dress, follow up, document, and represent the company matters.\n\nAbout Total Control Home Services\nTotal Control Home Services LLC is a Pennsylvania-based pest control and home services company built on three guiding words:\nLocal. Reliable. Total Control.\nOur mission is to protect homes and families through safe, effective, and environmentally responsible pest-control and home-care solutions delivered with professionalism, integrity, and total reliability.\nWe believe every employee represents the brand. Whether speaking with a customer, visiting a property, handling service documentation, or following up after an estimate, our team is expected to maintain the Total Control Standard.\nOur core values are:\nIntegrity — We do the right thing, even when no one is watching.Professionalism — We maintain a respectful, clean, and reliable image in every interaction.Safety — We never compromise when it comes to protecting people or property.Excellence — We deliver outstanding service and continually improve.Teamwork — We succeed together through communication, accountability, and support.\n\nPosition Summary\nThe Lead Sales Representative is responsible for generating new customer sales for Total Control Home Services’ pest control and related home service offerings.\nThis position requires strong communication skills, excellent follow-up habits, confidence in presenting service options, and the ability to build trust quickly with residential and commercial customers.\nYou will be responsible for identifying customer needs, explaining service plans, accurately representing company offerings, securing signed service agreements, maintaining accurate records, and helping customers feel confident choosing Total Control Home Services over competitors.\nThis role also requires leadership qualities. As the company grows, the Lead Sales Representative may help strengthen sales procedures, improve customer scripts, support training, provide feedback to management, and set the professional tone for future sales hires.\n\nKey Responsibilities\nSales & Revenue Growth\nThe Lead Sales Representative will be expected to:\nGenerate new customer sales for pest control and home services.\nRespond promptly and professionally to leads, inquiries, referrals, and follow-up opportunities.\nEducate customers on pest control service options, treatment plans, prevention strategies, and company value.\nConfidently present pricing, service agreements, and customer solutions.\nClose new residential and commercial service agreements.\nFollow up consistently with open leads, pending estimates, and undecided customers.\nWork to meet or exceed monthly, quarterly, and annual sales goals.\nTrack sales activity accurately through company-approved systems, forms, or CRM tools.\nMaintain organized notes, customer details, signed agreements, and required documentation.\nRepresent Total Control Home Services in a way that builds trust and encourages referrals.\n\nCustomer Experience & Brand Representation\nYou will be one of the first impressions many customers have of Total Control Home Services. That means professionalism is non-negotiable.\nYou will be expected to:\nCommunicate clearly, respectfully, and patiently with customers.\nListen carefully to customer concerns before recommending a solution.\nNever pressure customers dishonestly or misrepresent services.\nAvoid making promises outside your authority.\nEscalate complex customer concerns to management when needed.\nProtect the company’s reputation through honest, accurate, and polished communication.\nTreat every customer interaction as a chance to earn trust, repeat business, and referrals.\n\nDocumentation & Compliance\nAccurate documentation is essential.\nYou will be responsible for:\nSubmitting complete and accurate customer contracts.\nEnsuring service agreements are properly signed.\nDocumenting sales activity, customer communication, and service details.\nFollowing company pricing, approval, and discount procedures.\nProtecting confidential customer information, pricing, service strategies, and business records.\nComplying with company policies, Pennsylvania wage requirements, and applicable sales procedures.\nMaintaining confidentiality before, during, and after employment.\n\nLeadership & Team Contribution\nAs a Lead Sales Representative, you are expected to set the standard.\nThis may include:\nHelping improve the sales process as the company grows.\nProviding leadership feedback to management.\nSupporting future sales training and onboarding.\nIdentifying customer objections and helping create stronger responses.\nSharing market insights from the field.\nHelping promote a culture of accountability, professionalism, and performance.\nWorking closely with operations to ensure sold services can be delivered properly.\nMaintaining a team-first attitude with technicians, office staff, dispatch, and leadership.\n\nCompensation Structure\nThis position offers a base salary plus commission structure.\nBase Salary\nAnnual salary is based on completed years of service with the company:\nYear 1: $25,000 annuallyYear 2: $28,000 annuallyYear 3: $32,000 annuallyYear 4: $35,000 annuallyYear 5+: $50,000 annually\nSalary is paid bi-weekly in accordance with applicable wage payment laws.\n\nCommission Opportunity\nEmployees earn commissions based on the total amount of annual collected sales revenue directly generated by the employee.\nCommission tiers are structured as follows:\n$0–$10,000 in monthly sales: No commission$10,001–$25,000 in monthly sales: 12% commission$25,001–$60,000 in monthly sales: 18% commission$60,000+ in monthly sales: 20% commission\nCommission tiers apply marginally, meaning each rate applies only to the portion of sales within that bracket.\nAdditional earning opportunity may apply once major annual sales milestones are achieved, subject to the written compensation plan and company approval.\nCommissions are paid according to company policy once the applicable requirements have been satisfied, including signed customer agreement, completed service, and customer payment received.\n\nWhat Success Looks Like\nA successful Lead Sales Representative at Total Control Home Services will:\nConsistently generate new sales opportunities.\nClose qualified customers with professionalism and honesty.\nMaintain accurate sales records and customer documentation.\nBuild strong customer trust through clear communication.\nRepresent the company with confidence and integrity.\nFollow up quickly and consistently.\nSupport company growth without sacrificing service quality.\nWork well with technicians, management, and office staff.\nMeet performance goals while protecting the company’s reputation.\nShow leadership, accountability, and a willingness to improve.\n\nIdeal Candidate Profile\nWe are looking for someone who is:\nConfident, professional, and well-spoken.\nHighly motivated by performance and growth.\nComfortable speaking with homeowners and business owners.\nOrganized and consistent with follow-up.\nAble to explain services clearly and honestly.\nTrustworthy with customer information and company data.\nAble to handle objections without becoming pushy or unprofessional.\nFocused on long-term customer relationships, not quick one-time sales.\nReliable, punctual, and accountable.\nWilling to learn pest control service details, safety requirements, and company procedures.\nAble to work independently while still operating as part of a team.\nSerious about representing the company’s name, image, and reputation.\n\nRequired Qualifications\nApplicants should have:\nPrevious sales experience, customer service experience, or strong communication experience.\nAbility to communicate professionally by phone, in person, and in writing.\nStrong organizational skills and attention to detail.\nAbility to follow company pricing, sales, documentation, and compliance procedures.\nReliable transportation if not assigned a company vehicle.\nA valid driver’s license if driving is required for the role.\nAbility to pass any required background, driving, or pre-employment screening based on company policy and job duties.\nAbility to work in a fast-paced environment with seasonal demand.\nWillingness to follow all company handbook policies, safety expectations, confidentiality rules, and professional standards.\n\nPreferred Qualifications\nThe strongest candidates may also have:\nExperience in pest control, home services, lawn care, HVAC, roofing, solar, security, construction, insurance, real estate, or another in-home sales environment.\nExperience selling recurring service plans or maintenance programs.\nCRM experience or comfort learning sales software.\nLeadership, coaching, or team lead experience.\nStrong knowledge of Pennsylvania residential or commercial customer needs.\nA proven record of meeting or exceeding sales goals.\nExperience with canvassing, referrals, phone sales, estimates, or field sales.\n\nProfessional Standards\nTotal Control Home Services expects all employees to maintain a high level of professionalism.\nThis includes:\nClean, respectful appearance when representing the company.\nProfessional communication with customers, coworkers, and leadership.\nNo profanity, arguing, smoking, or inappropriate behavior on customer property.\nRespect for customer homes, families, pets, businesses, and privacy.\nAccurate representation of company services.\nProtection of company property, customer lists, pricing, service strategies, and confidential information.\nCompliance with all company policies and applicable laws.\n\nSchedule & Availability\nThis is a full-time role with scheduling based on operational needs, customer demand, and seasonal workload.\nThe company generally operates Monday through Saturday. Availability during business hours and occasional extended needs may be required depending on customer appointments, follow-ups, seasonal activity, and sales opportunities.\nDependability, punctuality, and communication are essential.\n\nBenefits & Company Perks\nTotal Control Home Services values work-life balance, employee stability, and long-term growth.\nEligible employees may have access to company policies and benefits such as:\nPaid Time Off eligibility after the applicable introductory period.\nPaid holidays for eligible full-time employees.\nGrowth opportunities as the company expands.\nPerformance-based recognition and incentive opportunities.\nTraining and professional development.\nA team culture built around professionalism, safety, accountability, and customer satisfaction.\nFuture benefits expansion as the company continues to grow.\nSpecific benefits, eligibility, and waiting periods are governed by company policy and any applicable written agreements.\n\nEqual Employment Opportunity\nTotal Control Home Services LLC is an Equal Employment Opportunity employer.\nEmployment decisions are based on merit, qualifications, performance, and business needs. The company does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, pregnancy or related conditions, national origin, ancestry, age, disability, genetic information, military or veteran status, marital or family status, or any other characteristic protected by federal, state, or local law.\nWe are committed to maintaining a workplace that is professional, respectful, and free from discrimination, harassment, and retaliation.\n\nAt-Will Employment Notice\nEmployment with Total Control Home Services LLC is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, as permitted by law.\nNothing in this job posting creates a contract or guarantee of employment for any specific period of time.\n\nWhy Join Total Control Home Services?\nBecause we are building something real.\nWe are not looking for someone who just wants to “try sales.” We are looking for someone who wants to take ownership, build trust, close business, and grow with a company that is serious about becoming one of Pennsylvania’s most respected names in pest control and home services.\nIf you are professional, driven, trustworthy, and ready to help customers take back control of their homes, we want to hear from you.