Resident Property Manager for Pointe Common onsite in Fullerton

Job Description

Job Description

Position Summary

We are seeking a dynamic resident manager to oversee the lease up and management of a brand new 65 unit LIHTC apartment community this role is responsible for the day-to-day operations including leasing resident relations compliance with affordable housing regulations and coordination of maintenance services the ideal candidate will have prior experience managing LIHTC communities strong organizational and leadership skills and a passion for creating a welcoming environment more residents this is an exciting opportunity to establish a thriving new community and ensure long term operational success

Resident Manager Job Duties

The Resident Manager is primarily responsible for the day to day management of all property operations to include, weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Our Community Managers are organized, detail oriented and possess the ability to manage multiple tasks at a time.

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Daily review of property Yardi dashboard.
• Review all vacant and available units to ensure timely move ins.
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.

Leasing

• Ensure property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Represent the company in a professional manner at all the times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Working knowledge of California landlord/tenant law, and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Resident Retention
• Conduct quarterly Resident Meetings
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Participate in resident social service programs and/or coordinate resident activities program.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.
• Daily review of all emails and respond as necessary within 24 hours.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle

Other

• Other duties as assigned to support the success of the property and team.

Resident Manager Abilities

• Ability to make decisions, meet targets and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to details in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company’s brand and image.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Possess a positive attitude, keep calm and smile under all circumstances.

Qualifications/Preferred Experience

• Yardi experience
• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Resident Manager.
• Affordable housing experience preferred.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications.
• Knowledge of OSHA laws and regulations.
• Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.

What we offer:

• Salary: $27.00 to $28.00 per hour
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• Full time: 40 hours per week Monday to Friday 8-5pm
• Must live onsite, apartment provided post construction

About Us:

Join a Team That Makes a Difference – WSH Management

For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees — and we’re still growing.

At WSH, we believe that great people make great communities. That’s why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and we’re committed to keeping that momentum going.

If you're passionate about service, teamwork, and personal development — we’d love to welcome you to our team.

WSH Management is proud to be an Equal Opportunity Employer
We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law. If you require a reasonable accommodation during the hiring process, we are happy to assist.

WSH Management is a drug-free workplace.
EOE M/F/D/V/SO

www.wshmgmt.com