Job Description
Job Description
Modern Endpoint Management
Architect, implement, and optimize Microsoft Intune and MECM solutions to manage Western Digital’s global fleet of Windows endpoints.
Translate existing Group Policy Objects (GPOs) into scalable, cloud-native Intune configuration and compliance policies.
Windows Deployment & Lifecycle
Oversee deployment and maintenance of Windows 10/11 images using Autopilot, ensuring zero-touch provisioning for global users.
Define lifecycle standards for endpoint hardware and software in collaboration with Global IT leadership.
Application & Patch Management
Automate deployment of applications, patches, and drivers across endpoints to ensure enterprise-wide consistency.
Design, implement, and support 3rd-party patching leveraging solutions such as PatchMyPC.
Administer software distribution, desktop security, firmware updates, and remote support tools to support endpoint efficiency.
Define servicing plans that keep clients current while balancing stability, security, and business requirements.
Security & Compliance
Implement security baselines and Defender for Endpoint policies to safeguard devices against threats.
Ensure compliance with Western Digital’s global security frameworks, IT controls, and regulatory requirements.
Automation & Scripting
Develop and maintain PowerShell scripts to automate endpoint management, reporting, and system administration.
Leverage scripting for remediation tasks, user provisioning, and compliance enforcement.
Escalation & Troubleshooting
Serve as Tier 3 escalation point for complex Operating System (OS), application, and endpoint hardware issues.
Partner with IT Service Desk, Deskside Support, and regional IT teams to rapidly resolve issues and improve root-cause analysis.
Cross-Functional Collaboration
Work with Security, Networking, and Cloud teams to align endpoint strategy with Western Digital’s enterprise architecture.
Participate in architectural discussions, cross-functional infrastructure projects, and digital workplace initiatives.
User Experience & Documentation
Improve user productivity by ensuring frictionless onboarding, provisioning, and device management.
Create and maintain technical documentation, standard operating procedures (SOPs), and training material for the Endpoint team.
Continuous Improvement
Drive a continual service improvement culture, leveraging R&D, validation, and pilot programs to modernize endpoint services.
Support the enterprise-wide rollout of Windows 11 and future endpoint innovation programs, such as the rollout of Digital Experience Monitoring (DEX) solutions.