Project Manager - Security Systems

Job Description

Job Description

We are seeking a full time Security Project Manager to join our Anaheim, CA team! You will be responsible for the success of our Security Installation Department - by delivering professionally installed security systems on time and in budget.

Essential Duties and Responsibilities:
• Manages project plans, directs the efficient and effective installation of products and services while minimizing disruption to the customer’s business environment.
• Ensures that the installation of products and services matches requirements.
• Initiates project plan changes based on situational assessment to achieve customer satisfaction.
• Ensures that required inspections are completed according to plans, including but not limited to construction and/or electrical permit sign-offs.
• Establishes installation process by studying system requirements, gathering components and parts, completing installations and performing acceptance tests.
• Maintains rapport with interested parties by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending systems improvements.
• Keeps personal equipment operational by following operating instructions, protecting from damage, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calibration.
• Documents service and installation actions by accurately completing forms, reports, logs, and records.
• Maintains customer confidentiality by keeping installation and service information confidential. • Operates vehicle in a safe manner, keeping the vehicle well maintained, organized and stocked. • Identifies and escalates customer and product issues that need resolution to management. • As directed by the President, Vice President, or Operations Manager, assist with the Sales process which may include, but not limited to, site walk, pre-bid information gathering, etc. • Under the direction of the President, Vice President, or Operations Manager, participate in the interview, hiring and on-boarding processes of technicians to potentially be hired, disciplinary actions of existing technicians, and/or termination process of technicians. • Under the direction of the President, Vice President, or Operations Manager, participate in the performance review process of technicians • Under the direction of the President, Vice President, or Operations Manager, participate in the development of a training curriculum for the advancement of technician knowledge.

To perform the job successfully, an individual must demonstrate the following competencies:

• Adaptability/Problem Solving - Identifies and resolves problems in a timely manner; Adapts to changes in the work environment; Gathers and analyzes information skillfully; Develops alternative solutions; Manages competing priorities; Works well in group problem solving situations; Uses intuition and experience to complement data; Designs work flows and procedures; makes recommendations to streamline processes.
• Technical Skills/Job Knowledge - Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments and competitive situations; Strives to continuously build knowledge and skills; Shares expertise with others; uses resources effectively; requires minimal supervision.
• Customer Service - Manages difficult or emotional interested party situations; Responds promptly to interested party needs; Solicits interested party feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Dependability - Commits to doing the best job possible; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Meets attendance and punctuality guidelines; Completes tasks on time or notifies appropriate person with an alternate plan.
• Team work - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goal and objectives; Recognizes accomplishments to other team members.

Education/Experience:
• High school diploma, or equivalent certification
• Minimum 3 years of experience in the access control, alarms, and video surveillance industry
• Minimum 3 years electrical experience (preferred)
• Minimum 3 years of experience pulling cable
• Minimum 3 years of customer service experience
• Aerial / Scissor Lift Certification or an ability to obtain Aerial / Scissor Lift Certification
• Excellent driving record

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft office, including word, excel and outlook; internet software and tablet skills.

Supervisory Responsibilities: Monitor and supervise technicians assigned to PM’s project. Monitor trends in labor resources and make appropriate recommendations to help ensure optimal use of resources. The ability to provide training suggestions for technicians. The ability to identify possible technicians for hiring. The ability to provide technicians annual reviews and opportunities for improvement and recognition.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be loud.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to climb ladders, walk, stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel, talk and hear and reach with hands and arms.

Company DescriptionThe parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others.

Company Description

The parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others.