Job Description
Job Description
Community Growth ManagerDuties:
- Program Launch:
- Supporting recruitment and onboarding education for new Co-hosts
- Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
- Designing, piloting, and testing new levers that support Co-host growth at scale
- Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
- Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
- Adapting central programs to support regional objectives
- Co-Hosting Community Management:
- Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
- Serve as the primary point of contact for Co-hosts. Advising and supporting them as they build their property management businesses
- Building sentiment and feedback channels to size and package insights for product and central programs
- Identify and pilot opportunities to increase overall success of Co-hosts
- Business Strategy:
- You will be responsible for revenue and host growth goals
- You will develop new programs and initiatives
- You will implement plans and evaluate overall efficacy to inform business initiatives
- You will lead through inspiration, influence, and our core value of belonging
- Outcomes and Impact:
- You will contribute meaningfully to a strategic outcome for our company to unlock the next generation of hosts
- You will pioneer a new growth model and structure for our company. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
- You will support the development, execution and scale of pilots to accelerate evolving business verticals
- Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.
- Lead resource development for the Co-hosting community with engaging and high impact communications
- Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
- Support online and offline Community events (webinars, meetups, and workshops)
Requirements:
- 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
- Must be Fluent in English and Spanish
- You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
- You think and act like an entrepreneur. You are resourceful and goal driven.
- Strong project management skills and demonstrated experience leading strategic programs and processes.
- Can forecast, model, and optimize growth tactics based on known and unknown performance
- You have sales or external relationship management experience across tech and consumer goods
- Ability to influence through persuasion, negotiation, and consensus building
- Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.
- Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
- Strong empathy for our community AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Enthusiastic and creative leader with the ability to inspire others
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
- Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
- Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).
Compensation:
- $85 – 90/hr W-2
Req#:36361329