Job Description
DIRECTOR OF MAINTENANCE
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The Director of Maintenance, in partnership with the General Manager, will lead the most iconic and influential amusement park in the world by making history with the future.
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Position Overview:
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The Director of Maintenance will lead, instill accountability, and achieve results to drive success at Luna Park in Coney Island Ride Maintenance, Facility Maintenance, and Project Management departments while maintaining an engaging, positive, collaborating culture which is Guest-focused to ensure the most memorable experiences for all generations. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.
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POSITION: Director of Maintenance
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LOCATION: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224
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JOB RESPONSIBILITIES:
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Operations:
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- Oversee Ride Maintenance, Facility Maintenance, and Project Management.
- Always oversee high safety standards to ensure utmost safe environment for employees and guests.
- Coordinate contractors and sub-contractors in development projects.
- Establish and maintain relationships with outside vendors and services.
- Actively manage the park during hours of operations, ensuring safety and operating procedures are met.
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Hands-On Technical Expertise:
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- Reading schematics.
- Proficiency in AutoCAD.
- Mechanical Engineering Knowledge.
- Technical proficiencies in ride mechanics, industrial systems or engineering disciplines
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Finance and Administration - with support from Headquarters:
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- Monitor ride and facility maintenance expenses according to budgets.
- Coordinate all ride and facility maintenance supply and product procurement and payments.
- Oversee all ride and facility maintenance Company assets life cycle.
- Prepare weekly, monthly, and annual ride and facility maintenance budgets.
- Report to the General Manager summarizing progress on short-term objectives.
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Human Resources – with support from Headquarters:
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- Responsible for upholding Company culture and policies at the amusement park location.
- Coordinate ride and facility maintenance recruitment, training, and career development.
- Liaison with local stakeholders to build mutually beneficial talent/employment pool.
- Coordinate employment and compliance with regulatory concerns.
- Coordinate preparation of annual ride and facility maintenance labor budgets.
- Prepare staff schedules according to operational hours and ride and facility maintenance planning.
- Evaluate all permanent ride and facility maintenance staff on a bi-monthly basis and reward or take disciplinary action accordingly to ensure growth and development culture to continuously increase standards.
- Develop school of maintenance to ensure excellent results and balance labor market constraints given by New York City cost of living.
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Sales and Marketing:
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- Support Sales and Marketing strategy and advertising opportunities.
- Support media, PR events and promotional activations.
- Support branding and creative consistency.
- Support the promotion and marketing of the amusement park, attractions and special events.
- Connect with local businesses, schools, and other community groups to increase awareness.
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Strategic:
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- Provide proactive and accountable leadership to the amusement park location in accordance with the Company vision.
- Achieve the business objectives and revenue goals set out for the amusement park location through innovative ride and facility maintenance management and planning.
- Key participant in the development of the annual business plans, annual budgets, and the long-term strategic plan, including the capital planning process.
- Foster solid relationships with local stakeholders.
- Optimize resources to achieve growth and sustainability objectives.
- Coordinate project management of new developments with Headquarters.
- Initiate steps and lead loss prevention efforts while ensuring company standards are upheld.
- Limit liability in guest related incidents by responding to and documenting incidents including timely communications to our insurance carriers.
- Routinely inspect the amusement park for safety compliance, safety training and proper stocking of first aid equipment and station.
- Ensure all amusement park spaces and attractions are maintained regarding cleanliness standards and compliance with safety guidelines.
- Ensure compliance with all federal, state, and local requirements related to employees and park operations (permits, licenses, certifications, OSHA training.)
- Coordinate with HQ all outside services including construction maintenance, facility maintenance, and projects.
- Support the extension calendar of operations to ensure more revenue- generating days.
- Conduct research and benchmarking in the amusement park industry.
- Perform MOD role (Manager on Duty) and other duties to assist with all other critical needs of the Company as assigned.
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POSITION REQUIREMENTS:
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- A minimum of 8+ years’ experience managing amusement park maintenance and facility departments.
- A minimum of 8+ years of project management experience.
- Bachelor’s degree in hospitality, entertainment or relevant industry.
- Experience with budgeting and managing P&Ls.
- A self-starter with the ability to take charge of a team and operations.
- Excellent communication, interpersonal, and guest services skills complemented by strong team building and motivating abilities.
- Excellent knowledge of technological solutions.
- A firm grasp of financial business principles, safety compliance, time-management, and computer skills.
- Ability to work long hours-weekends/nights/holidays as required.
- Strong commitment to support operations during peak season with extended work weeks and days
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PERSONAL ATTRIBUTES:
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- Motivate, guide, and build a team who understands common goals.
- Understand how to manage cross-functional teams and hold all levels accountable.
- Embody the heart of maintenance, and the mindset to successfully run the operations of an iconic amusement park.
- Hands-on, adaptable manager able to handle pressure and pivot when needed.
- Interpret information and proactively identify and solve problems with unquestionable integrity and good independent judgment.
- Effectively communicate with good written and oral reporting skills and excellent interpersonal skills with people at all levels of the organization.
- Enthusiasm, energy, integrity, and positive attitude.
- Teamwork, continuous improvement, and process-based culture.
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