Job Description
Job Description
The HHR Ambassador/Attendant is responsible for all Players Club, and cash transactions, OTB bets, terminal knowledge, and fixes. Walking the floor to meet, greet, and provide our guests with a good customer experience. Safety and security of customers and overall site processes which follow the WHR company procedures.
Duties/Responsibilities:
? Must be 21 years or older.
? Punctuality: Critical to report for duty 5 minutes before the commencement of morning shifts and 15 minutes before the commencement of night shift changes.
? Maintain an acceptable level of attendance as absenteeism affects colleagues and the site's operations.
? Maintain a high standard of appearance and personal hygiene at all times in accordance with the procedures and requirements of the company.
? Cooperate with staff, colleagues, and superiors at all times.
? Communicate constantly with Manager with regard to matters arising during the shift.
? Responsible for securing terminal keys, counting cash drawers hourly and at closing of shifts to balance with reports.
? Assist in floor duties as assigned.
? Learn money handling to gain experience and organizational skills.
? Creates Players Club accounts, updates player information and general customer management system functions.
? Ensures accuracy in all responsibilities, including cash handling, logging, and processing paperwork.
? Assists guests with OTB bets and handicapping on HHR terminal.
? Places OTB wagers for customers.
? Explains Players Club card program benefits, property amenities, and promotions to customers.
? Have a complete understanding of the WHR employee handbook and adhere to the regulations contained within.
? Maintain confidentiality concerning company procedures, all company collections (money) from the terminals, safes, company operations and customer information.
? Handle cash in a secure manner and in accordance with all relevant procedures.
? Complete all procedures in a secure manner and in accordance to company policies.
? Complete all customer transactions accurately and in a timely fashion.
? Assist in the transfer of jackpot money to customers in a confidential and secure process.
? Ensure the work area (floor & counter) is clean before leaving.
? Handle all equipment with care on a daily basis.
? Ensure compliance with the Bank Secrecy Act (BSA) and the property's AML (Anti Money Laundering) Policy.
? Monitor for suspicious activity as defined by the BSA and the property's AML Policy.
? Undertake limited technical duties under supervision.
? Performs other duties as assigned.
Required Skills/Abilities:
- Regular and reliable attendance.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively.
- Proficient understanding and use of basic mathematical skills.
- Excellent time management skills.
- High degree of attention to detail and accuracy.
Education and Experience:
- Knowledge of mechanical operations.
- At least 1 year customer service experience.
- Gaming industry experience preferred but not required.
Successful candidates must be 21 or older and able to pass a background check and drug screen. Salary DOE.