Job Description
Job DescriptionJoin a Columbus, Ohio-based manufacturer of industrial heating, insulation, and temperature control solutions, where your work supports customers across a wide range of industries around the world. Enjoy competitive pay, steady full-time hours, paid training, and opportunities for career growth with a company that values safety, quality, teamwork, and long-term employee success.
This position would be based at a customer site in Malta New York.
The field service technician would be responsible for providing on-site technical assistance to customers in the semiconductor wafer manufacturing industry
Qualified candidates would have experience with previous a previous field service role, the ability to read and interpret blue prints, assemble machinery at a customer site, and using technical testing tools such as digital multimeters, temperature measuring devices.
Job responsibilities:
-Perform daily activities at customer site involving heating systems for the semiconductor wafer manufacturing applications
-Measuring and drawing piping as seen in field
-Installation, commissioning, maintenance, and troubleshooting
-Schedule field service calls and arrange travel plans to meet the company"s and customer"s objectives
-Install, commission, and verify performance of products and solutions
-Troubleshoot existing equipment to ensure proper operation and customer satisfaction
-Provide customer onsite training and support
-Perform preventative maintenance on systems per the service agreement
-Assist with new bid installation, drawing, and measurement project reviews
-Assist sales and application engineering with approval process or revisions as needed
-Coordinate inventory and orders for spare parts and products
-Provide RMA or Customer Feedback reports for issues found in the field
-Maintain clean and safe environments
-Follow and maintain all safety and documentation requirements when on customer"s sites
-Training will be provided to ensure success of the new team member
Job requirements:
-A High School Diploma required
-Associate degree in science or construction related field desired
-Two or more years of experience in a field service role is desired
-Semiconductor Fab and Clean room experience a plus
-Experience related to electrical heating products and temperature controllers is a plus
-Must be a self-starter and can be effective with little or no supervision
-Experience with measurement tools and small hand/power tools
-Ability to read and interpret blueprints and wiring schematics
-Strong ability to utilize Word, Excel, and other PC tools
-Familiarity with quality and technical testing tools such as digital multimeters, temperature measuring devices, etc.
-Excellent and demonstrable verbal and written communications in English
-Spanish language experience is a plus
-Comfort with working directly with a variety of customers and industries
-Ability to perform physical tasks such as lifting 50 pounds, climbing narrow stairs/ladders or working in tight spaces during some technical work such as measuring gas piping systems and other customer structures
-Comfortable working with equipment powered by high-voltage and following onsite safety protocols
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