Job Description
Job Description
Job Description / Person SpecificationTitle – Commercial Administrator-Department:
Company: THE COMPANY Job Ref No: Reporting to: Location: THE COMPANYJob Holder’s Name: Signed:Date:Manager’s Name:Signed: Date: 1. Job Purpose
Provide internal and external customers with a single point of contact with regard to order administration, pricing and other non-technical service issues. Proactively manages customer needs, identifying issues and providing resolutions. 2. Duties & Responsibilities
- Customer Support via phone and email.
- Processed customer orders in a timely and accurate fashion.
- Follow-up and coordination of problematic orders.
- Coordination with Workshop to ensure customer-requested delivery dates are achieved. Where necessary, dates are reviewed and communicated to the customer.
- Assist in other departments from time to time as required (warehouse, assembly, repairs, etc.).
- Other duties, responsibilities, and activities may change or be assigned at any time, with or without notice, as determined by the business needs.
- Must have the ability to perform work accurately and thoroughly.
- Must have the ability to adapt to change in the workplace.
- Must have the ability to use thinking and reasoning to solve a problem.
- Must have the ability to communicate effectively with others using the spoken word.
- Must have the ability to communicate in writing clearly and concisely.
- Must have the ability to take care of the customers’ needs while following company procedures.
- Must have the ability to pay attention to the minute details of a project or task.
- Must have the ability to work at a sustained pace and produce quality work.
- Must have the ability to focus on a goal and obtain a pre-determined result.
- Must have the ability to find a solution for or to deal proactively with work-related problems.
- Health, Safety, Environment, Quality and Ethical Standards
Ensure compliance to the Health, Safety, Environment, Quality and ethical standards of the group are sustainable and world leading.
- Organization
This position has no supervisory responsibilities.
- Required Skills and Qualifications
- High School Graduate or GED preferred but not required.
- Minimum of 1-2 years of related experience; or equivalent combination of education and experience
- SAP experience preferred
- Prior experience or knowledge of mechanical seals or pumps is a plus but not required.
- Operate a computer and PC equipment. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
- Completion (with a score of more than 90%) of the THE COMPANY Foundation and Bronze courses is mandatory.
- Must be competent in using SAP to process customer orders, check individual remote stock locations, and accurately quote, price, and estimate delivery.
- Must be competent in using THE COMPANY Portal tools of CSDS, Drawing search, eVE, and quick quote.
- A good understanding of THE COMPANY and Competitor stock codes for both complete seals and individual components is required.
- Perform order checking daily to prevent incorrect orders, shipping types, etc., from being sent to customers.
- Should have gained an understanding of workshop systems and processes, including assembly and testing of seal dispatch procedures.
- Should have a strong understanding of relevant sales office QA procedures.