Job Description
Job Description
JOB TITLE: Director of Property Management
FLSA DESIGNATION: Exempt
SALARY: $106,098.00 - $163,391.00
REPORTS TO: Executive Director
DEPARTMENT: Public Housing
JOB TYPE: Regular Full-Time
WORK SCHEDULE: Monday through Friday, 8:00 a.m. - 4:30 p.m.
Note: This position is designated as part of the Emergency Management Response Team. During
emergencies and disasters, you may be required to report to work.
Duties and Responsibilities:
Responsible for the oversight of multiple housing communities, through subordinate personnel
and monitoring fiscal and occupancy status, for properties, through regular reports. Responsible
for direct budget preparation, monitoring budgets, preparing reports of departmental activities and
fiscal status, monitoring operating practices and procedures and recommending changes to
promote efficiency and achieve/maintain a high performance status; participating in preemployment interviews, supervising, evaluating performance and training site personnel. Reports
directly to the Deputy Executive Director. Responsibilities include, but are not limited to, the
following:
1. Inspects properties to ensure they are maintained in safe and decent condition and in good
repair. Monitors and reviews HUD physical assessment scores and inspects a sampling of
buildings, unit make-readies, curb appeal and condition and organization of common areas
and offices.
2. Monitors work order reports to ensure all work orders are addressed in a timely manner;
audits a sampling of maintenance work at each property to ensure quality work and good
craftsmanship; ensures staff follow-ups on any delinquent items; makes recommendations
for capital improvements to the Director of Asset Management.
3. Provides assistance and direction, in the development and administration of the annual
budget. Monitors expenditures on a continuous basis, to ensure properties are within
budget.
4. Ensures that assigned properties present an aesthetically pleasing appearance in accordance
with established property management standards.
5. Monitors compliance with client’s policies regarding utility allowances, maximum rents, flat
rents, maintenance charge list and all other fee schedules. Conducts flat rent study annually
to ensure rents are comparable with market unassisted units.
6. Assists the Deputy Executive Director with the development and implementation of
strategic planning process and the development of goals, objectives, policies, procedures
and priorities for the department. Develops management tools to monitor key community
assessment indicators. Prepares reports, including departmental, agency and HUD reports
to assess progress towards goals and to assess compliance.
7. Implements and monitors assigned communities crime detection and prevention initiatives
to ensure all required corrective action is accomplished. Reviews all relevant police
reports, resident reports and any other sources of information regarding lease violations or
criminal activity. Tracks statistical data and identifies trends within each development.
Receives investigative reports on allegations of program abuse. Evaluates reports and
refers those considered to be substantial violations.
8. Ensures that staff and site-based partners are performing tasks as outlined in contracts,
grant proposals, MOUs and/or strategic plans.
9. Ensures that resident lease terminations and grievance hearings are properly processed.
Monitors lease enforcement by providing information and assistance as needed.
10. Meets with residents, resident organizations, and external agencies to receive input
regarding the operation of housing programs, assesses needs, and addresses concerns.
11. Oversees the development and implementation of marketing plans and strategies in order
to promote high levels of occupancy.
12. Oversees schedule for emergency on call responsibility and follow-up on emergencies to
ensure proper handling.
13. Prepares and submits monthly reports detailing the prior month’s occupancy and fiscal
performance.
14. Performs other duties as assigned.
Qualifications and Knowledge:
1. Bachelor's Degree in Public Administration, Business Administration/Management, Social
Sciences, or other closely related discipline, plus ten (10) years of progressively
responsible experience in affordable housing, including two (2) years at the supervisory or
managerial level. Master’s degree is preferred. Certified Property Manager (“CPM”)
designation preferred.
2. Knowledge of client’s policies and procedures, and Department of Housing and Urban
Development (“HUD”) rules and regulations, that applies to property management.
3. Knowledge of agencies that provide assistance and services to residents, including some
knowledge of eligibility requirements.
4. Ability to maintain required records such as tenant files, vacancy reports, etc.; read and
interpret policies and guidelines in order to make sound decisions;
5. A minimum of five years of management experience in public housing, HCV program, tax
credit housing, assisted apartment management, and/or local government housing work
(e.g. code enforcement, planning, community development).
6. Knowledge of HUD policies and other Federal, state and local laws, rules and regulations
related to low-income housing and policies.
7. Knowledge of good public policy practices and procedures, business English and basic
mathematics.
8. Comprehensive and demonstrable knowledge of HUD UPCS, NSPIRE, and REAC
inspection procedures and requirements.
9. Excellent communication and interpersonal skills. Ability to communicate with and relate to
persons of diverse backgrounds and abilities and to establish and maintain effective working
relationships with residents, landlords and the public.
10. Ability to train, develop, and supervise others effectively and collaboratively, reinforcing
good performance and dealing firmly but fairly with less than satisfactory performance.
11. Ability to meet both internal and Public Housing Assessment System (“PHAS”) program
deadlines
12. Ability to plan and prioritize work of self and staff.
13. Bondability.
14. Valid driver’s license, or must acquire one within 30 days of employment.
15. Eligibility to be covered under the Authority’s fleet auto insurance.
Supervision Received and Given:
The employee receives assignments from the Deputy Executive Director. Most instructions are
broad directives or policy statements. Normally, the employee receives specific instructions only
in unusual or sensitive circumstances. The employee initiates and follows through on routine tasks
with minimal supervision. Situations that arise which are not covered by instructions are referred
to the Deputy Executive Director or dealt with independently, depending on the circumstances.
Normally, the employee identifies what needs to be done and indicates the priorities, deadlines,
and resources available.
The employee monitors the work of subordinates for accuracy, completeness, compliance with
policy, and achievement of objectives, evaluates their performance and provides counseling.
Guidelines:
The employee refers to client’s and HUD’s guidelines in performing work. These guidelines cover
most job-related situations, although the employee frequently is required to use independent
judgment in making decisions. If guidelines do not cover a situation, the employee consults the
supervisor or makes a decision based on the circumstances.
Complexity:
The employee performs a wide variety of tasks, which range from routine to difficult and are not
closely related. The employee must identify the work that needs to be done, determine how to
accomplish it and coordinate, integrate, and prioritize a variety of tasks or assignments. The
employee must make regular decisions involving usual and unusual circumstances, conflicting
data, or other non-routine occurrences which may require extensive analysis to identify them.
Tasks frequently have to be coordinated, integrated and/or prioritized. Decisions regarding
unusual circumstances may be made by the employee and/or referred to the supervisor for
resolution.
Scope and Effect:
The employee's work primarily impacts the new development program of the housing authority
and the Authority's residents and non-residents. Successful accomplishment of duties by the
employee will result in timely completion of those programs and provide better, more-affordable
housing for low-income families in the community.
Personal Contacts:
Contacts are primarily with other Authority employees, federal, state and local governmental
officials and representatives, and community agencies. The employee has contact with architects,
engineers, consultants, contractors, and Authority residents. The primary purpose of contacts is to
obtain, give or clarify information, plan and provide assistance, and resolve problems. Contacts
are normally cooperative; however, they may be occasionally antagonistic, unresponsive, or
uncooperative contacts.
Physical Demands:
Work is principally sedentary, but involves some physical exertion during on-site visits with
residents or staff members, inspections of Authority developments, and construction sites, and
facilities. Physical demands may include bending, stooping, bending, standing, walking at
construction sites, climbing ladders, and exposure to outside elements.
Work Environment:
Work involves the normal risks or discomforts, associated with an office environment, and is
usually in an area that is adequately heated, lighted, and ventilated. From time to time, it
involves visits to outdoor developments, sites, dwellings or facilities, inspections of structures
and/or confrontations with residents, employees and contractor personnel. Work is primarily
with use of computer, reading and preparing documents, and meeting deadlines.
Drug-Free Workplace:
All positions require pre-employment and post-employment random drug testing. Applicants
selected for hire will receive a conditional offer of employment and sent for pre-employment drug
testing.
Company Description
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