Job Description
Job Description
Reports To:
Front Services Manager
Location:
Miami Beach, Florida
Employment Type:
Full-Time, Non-Exempt
Department:
Member Experience & Hospitality
Schedule:
Monday – Friday; rotating shifts; availability for weekends and events required
Bilingual:
English/Spanish Strongly Preferred
POSITION OVERVIEW
The Doorman is the first and last point of contact in every tenant and guest experience. This role sets the tone through professionalism, attentiveness, presentation, and genuine hospitality.
This is a high-touch front-of-house position requiring strong presence, excellent interpersonal skills, and the ability to create a welcoming and seamless arrival experience for tenants, guests, and visitors.
The ideal candidate is polished, dependable, service-driven, and able to anticipate needs while maintaining discretion and professionalism at all times.
CORE RESPONSIBILITIES
Tenant Arrival & Departure
Greet all arriving and departing tenants and guests with professionalism, warmth, and attentiveness. Open and close doors promptly and assist individuals entering and exiting the property.
Vehicle & Curbside Management
Coordinate efficiently with valet and transportation services to ensure smooth vehicle arrivals and departures. Assist tenants and guests entering and exiting vehicles when needed.
Package Handling
Assist with packages and personal items while ensuring proper handling and accountability. Accept and log deliveries and notify tenants promptly.
Visitor Management & Access Control
Verify and announce visitors, vendors, and delivery personnel according to building procedures while maintaining a welcoming environment.
Tenant Recognition & Personalized Service
Develop familiarity with tenant names, preferences, and routines to provide attentive and personalized service.
Transportation Coordination
Coordinate rideshares, taxis, and car services for tenants and guests as requested. Ensure transportation arrangements are accurate and timely.
Entrance Area Maintenance
Maintain the cleanliness and presentation of the entrance area, doors, and surrounding exterior spaces throughout the shift.
Cross-Team Communication
Communicate arrivals, departures, VIP notifications, and service concerns with concierge, valet, security, and management teams in real time.
Emergency & Safety Awareness
Remain alert to safety concerns, suspicious activity, and emergency situations. Respond calmly and follow established protocols when assistance is required.
PRESENTATION & CONDUCT STANDARDS
Uniform
Employees are required to wear the assigned uniform in full while on shift and maintain a clean, pressed, and professional appearance at all times.
Grooming
Hair, facial hair, nails, and overall personal hygiene must meet professional hospitality standards.
Posture & Professional Presence
Maintain an attentive and professional presence throughout the shift. Personal phone use, excessive socializing, or inattentive behavior while on duty is not permitted.
Communication & Tone
All interactions should be professional, courteous, and respectful. Employees are expected to communicate clearly and maintain a polished demeanor in all tenant and guest interactions.
Discretion & Confidentiality
Tenant information, personal matters, guest activity, and building operations must always remain confidential.
PHYSICAL REQUIREMENTS
- Ability to stand and remain active throughout the duration of the shift in an outdoor environment, including heat, humidity, and inclement weather
- Ability to lift, carry, and move luggage, packages, and other items up to 50 lbs.
- Ability to assist tenants and guests entering and exiting vehicles
- Comfortable working in a high-visibility, customer-facing environment
QUALIFICATIONS
- Minimum 1–3 years of experience in a doorman, bell, front services, concierge, guest services, or hospitality-related role preferred
- Experience in luxury residential, hotel, hospitality, or high-end customer service environments preferred
- Strong customer service and interpersonal communication skills
- Ability to remain calm, professional, and organized in a fast-paced environment
- Professional appearance and demeanor required
- Bilingual English/Spanish strongly preferred
- Reliable, punctual, and dependable attendance required
WHO YOU ARE
- Service-oriented and hospitality-driven
- Professional, polished, and approachable
- Observant and attentive to guest and tenant needs
- Comfortable working in a fast-paced, high-expectation environment
- Able to maintain professionalism and composure under pressure
- Team-oriented with strong communication skills
WHAT WE OFFER
- Competitive benefits package
- Monday to Friday schedule
- Onsite parking
- Employee rewards and recognition programs