Summit Operation Center Operator - 2

Job Description

Job DescriptionPosition OverviewHandle emergency calls related to security, fire, and medical incidents, dispatching appropriate responses and recording information in real time. They also manage routine reports, site inquiries, and referrals while maintaining accurate communication across teams. This role ensures critical situational awareness during daily operations and emergency events.Key ResponsibilitiesReceive, monitor, and evaluate gate operations for incoming guests, ensuring accurate documentation and verificationDirect guests to appropriate locations using maps and quality phone etiquetteDispatch relevant and key communication, updates, and alerts to staff and guests in emergenciesUse two-way radio systems to communicate with local authorities and staffMonitor weather with software and provide updates to property immediatelyRemain calm and vigilant in stressful situations, emergencies, and weather-related emergenciesProvide and assist in level 1 operator trainingModel the Scout Oath and Law in daily interactionsMaintain a clean, organized, inspected, neat, and safe work areaPerform additional duties assigned by SBR leadershipAbide by policies and procedures outlined in the SBR staff handbookQualificationsMinimum age: 18+Preferred: 2+ years in related experience or SBR work experienceSuccessfully pass competency training providing during orientationProficient in communications systems such as email, texting, internet, software navigation, Word, and ExcelAble to work up to 12 hour shifts.Willing to become a registered Scouting America member (includes background screening)Comfortable using Microsoft Teams for daily work-related communicationPhysical & Practical RequirementsAbility to stand, walk, and hike, up to 2 hours daily and ability to lift/move up to 70 poundsComplete the Annual Health and Medical Record, including height/weight guidelinesHousing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55Desired TraitsHigh emotional intelligence (such as self/social awareness and team dynamics)Positive and cheerful attitude with a strong customer-service focusAdaptability in a fast-paced environment with ability to learn/develop hard and soft skillsAbility to connect with individuals from diverse age groups, maturity, and backgrounds