PROPERTY SUPERVISOR / SENIOR PROPERTY MANAGER

Job Description

Job DescriptionPosition Summary

Provides multi-site and senior-level property-management supervision, coaching Property Managers and supporting consistent operational, financial, leasing, maintenance, resident-service, and compliance performance across assigned properties.

Primary Responsibilities

• Supervise and coach assigned Property Managers and Assistant Property Managers, review workload and performance, and ensure timely completion of site-level priorities.

• Monitor occupancy, rent collection, delinquency, leasing, recertifications, work orders, inspections, resident concerns, budgets, invoices, and property conditions across assigned sites.

• Support audit, inspection, compliance, and corrective-action readiness by reviewing files, reports, site practices, documentation, and follow-up items with Compliance and Operations.

• Resolve escalated resident, vendor, staff, and operational matters using consistent customer-service, Fair Housing, safety, and documentation standards.

• Prepare portfolio and management reports, identify recurring performance issues, recommend process improvements, and provide coverage or direct site management when operationally necessary.

Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.

Required Qualifications

• Four or more years of progressively responsible property-management experience, including supervisory, senior property manager, or multi-site responsibility within affordable, public, subsidized, or conventional housing.

• Demonstrated knowledge of Fair Housing, leasing, collections, budgeting, maintenance coordination, inspections, resident relations, and affordable-housing compliance requirements.

• Strong computer proficiency in Microsoft 365, Yardi or comparable property-management systems, electronic resident files, dashboards, and reporting tools.

• Demonstrated leadership, coaching, customer-service, conflict-resolution, organizational, and time-management skills.

• Ability to travel between assigned properties and provide on-site leadership as required.

Preferred Qualifications

• Bachelor’s degree in business, real estate, public administration, housing, or a related field.

• Experience with HUD, Chicago Housing Authority (CHA), LIHTC, Housing Choice Voucher, PBV, or other affordable-housing programs.

• CAM, ARM, COS, HCCP, TCS, or comparable housing or property-management credential.

• Experience supervising multiple Property Managers or managing a multi-site housing portfolio.

• Experience supporting audits, inspections, recertifications, corrective-action plans, property transitions, and operational performance improvement.

Core Competencies

Resident and customer service; multi-site leadership; professional communication; coaching and staff development; sound judgment; confidentiality; teamwork; organization; documentation accuracy; problem-solving; operational accountability; cultural responsiveness; conflict resolution; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.

Benefits

Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.