Job Description
Job DescriptionDescription:
OUR CORE PURPOSE:
As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
GENERAL SUMMARY
The Food Assistance Intake Coordinator plays a critical role in ensuring the efficient and compassionate delivery of services to community members by accessing food assistance programs. This position is responsible for managing the intake and registration processes, maintaining accurate records, providing translation services for Spanish-speaking guests, and enhancing communication between visitors, staff, and partner agencies. The Intake Coordinator will help maintain compliance with reporting systems, improve operational systems, and support the empowerment and engagement of the community through effective resource management and guest communication.
St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
ESSENTIAL JOB FUNCTIONS
- Manage and Oversee Intake: Facilitate a smooth, efficient check-in process for pantry visitors by managing intake and registration operations.
- Translation and Communication: Provide Spanish/English translation and personalized assistance to Spanish-speaking visitors to ensure clear and welcoming communication.
- Compliance and Record Keeping: Maintain full compliance with the SIMC mandatory data system, ensuring accurate reporting, real-time updates, and organized record management.
- Internal Communication: Ensure clear communication of program updates and document accuracy related to the community resource center, food distribution, and the Empowerment Hub.
- Community Resource Management: Develop and maintain a monthly community resource calendar to provide up-to-date information to community members and partners.
- Agency Onboarding: Design and distribute onboarding kits for partner agencies to facilitate smooth integration and collaboration.
- Partner Collaboration: Establish direct communication channels with community partners, enhancing engagement and operational synergy.
- Intake System Development: Create a structured intake system to efficiently manage growing pantry demand and maintain updated guest family histories.
- Record-Keeping Enhancement: Collaborate with partner agencies (e.g., Harry Chapin and Midwest Food Bank) to strengthen data management and adhere to established protocols.
- Staff Training and Development: Attend mandatory SIMC training courses monthly and implement cross-training initiatives among Food Assistance staff and volunteers.
- Guest Communication Improvement: Foster stronger communication with pantry guests through regular updates on available resources, services, and events.
- Provide intake assessments and guide families toward appropriate resources in health, housing, education, employment, food, and financial support.
- Send out surveys to families to assess current and ongoing needs.
- Manage and provide access to the Care Portal for information and resource connections.
- Build partnerships with local community agencies for streamlined referrals, including the creation of MOUs to strengthen collaboration.
- Conduct introductions between clients and partner agencies when appropriate.
- Meets weekly with the staff at the Empowerment Hub -Director and the Community Impact Coordinator - to review progress, address challenges, and strengthen strategies for community impact.
- System Improvement Collaboration: Partner with management to continuously identify and implement system and operational improvements.
- Additional responsibilities may be assigned by the supervisor based on operational needs and evolving areas of responsibility, particularly in response to increased pantry participation.
- Cross training of current and new staff members in the SIMC system is a mandatory requirement to ensure operational efficiency and flexibility.
Requirements:
Education: Minimum of 2 years of relevant experience in intake coordination, community services, social work, or related fields.
Experience: Experience working with diverse populations and collaborating with multiple community partners is highly preferred.
Working Conditions:
- Primarily an office and pantry environment with regular interaction with guests, staff, and volunteers.
- Occasional lifting of items up to 25 lbs. (e.g., resource kits, program materials).
- Frequent use of computers, tablets, and other office equipment.
- Some local travel may be required for meetings, food distribution locations, and collaborations with community partners.
- Flexibility in schedule may be necessary to attend evening or weekend community events or training sessions.
Knowledge, Skills, and Abilities
- Bilingual (Spanish/English) – Required
- Strong organizational, multitasking, and time-management abilities.
- Exceptional customer service and interpersonal communication skills.
- Proficient in using digital communication platforms such as GroupMe or similar tools.
- Detail-oriented with a high level of accuracy in data management and reporting.
- Ability to work collaboratively with a diverse team, including pantry staff, volunteers, and external partners.
- Flexibility and adaptability to meet evolving program needs.
- Commitment to the mission of food security and community empowerment.