Job Description
Job Description
Sales Consultant - Titan Factory Direct
Position Summary
Titan Factory Direct is seeking a motivated, customer-focused Sales Consultant to help customers find the right factory-built housing solution for their needs, lifestyle, and budget. This role manages the sales process from initial inquiry through purchase, providing knowledgeable guidance, responsive service, and a professional customer experience.
Key Responsibilities
- Welcome customers in person, by phone, and online, and identify their housing needs, preferences, budget, and timeline.
- Present available homes, floor plans, features, upgrades, pricing, warranties, and current promotions.
- Conduct model-home tours and explain construction quality and factory-direct value.
- Generate and follow up with leads through calls, texts, emails, appointments, and community outreach.
- Prepare accurate quotes and guide customers through financing, deposits, contracts, and required documentation.
- Maintain detailed customer records and follow-up activities in the company CRM.
- Coordinate with lenders, management, contractors, and operations teams to support a smooth purchase and delivery process.
- Build trust through honest communication, product knowledge, and timely updates.
- Meet or exceed individual and location sales goals while following company policies and applicable regulations.
- Maintain attractive, organized model homes and a professional sales environment.
- Develop referral relationships with past customers, real estate professionals, community partners, and local businesses.
Qualifications
- Previous experience in sales, housing, automotive, retail, finance, or another customer-facing field is preferred.
- Strong communication, relationship-building, negotiation, and follow-up skills.
- Self-motivated, goal-oriented, and comfortable working in a commission-driven environment.
- Able to explain pricing, financing, and contracts clearly and accurately.
- Organized and capable of managing multiple customers at different stages of the sales process.
- Comfortable using CRM systems, email, texting, and standard office software.
- Available to work weekends and other peak sales periods as needed.
- High school diploma or equivalent required; college coursework or relevant sales training is a plus.
- Valid driver's license and reliable transportation may be required.
- Ability to obtain any state-required salesperson license or certification.
Success in This Role
A successful Sales Consultant consistently follows up with prospective customers, develops strong referral relationships, maintains accurate records, achieves sales targets, and delivers an excellent experience from the first conversation through closing.